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regrade problem

thomaslewis87
thomaslewis87 Posts: 6 Forumite
edited 22 August 2016 at 2:35AM in Broadband & internet access
SOLVED - connection changed from 40MB to 71MB at 1am


on august 7th i requested a regrade with EE from fibre standard 40mb to fibre plus 70mb

its almost the 22nd and the EE tracking still says the request for regrade is still open order and status provisioning in progress

i had no email confirming the change/regrade/order, phone support didnt help. any ideas?
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