Ongoing problems with Scottish Power

laurynsausage

baldelectrician wrote: »

Your dad should be on Domestic and Economy 2000 tariff- this is especially for wet central heating systems.


I was in a flat in Troon a couple of months ago and found an old chap paying almost £100 per week in electricity. I spoke to his son and found the specific tariff on his Ipad- the son was going to call up and deal with it.



You may need and electrician to alter the wiring after the meter (but I doubt it)


Domestic & Economy 2000 DAY Std CHg 30.42p Day (peak) 13.084p Night (and heating) 8.475p ---
Costs include VAT


Link to pdf - on page 9
https://www.scottishpower.co.uk/pdf/SCP1492-Jan-15.pdf

Economy 2000 (Supply area 18 only)
Single meter

Domestic / Economy 2000
This tariff is intended for medium capacity storage boilers providing space heating or both space and water heating. Electricity for all other purposes must be taken on Domestic Tariff.

The Economy 2000 supply is made available for periods at ScottishPower's discretion totalling 18 hours per day, but with the proviso that no interruption will exceed 2 hours. Typical off times are 08.00-10.00, 16.30-18.30 & 00.00-02.00. It is important, therefore, that the boiler has a sufficient thermal store to supply space (and possibly water) heating requirements for 2 hours.
Direct acting boilers without storage capacity are not permitted to make use of Economy 2000.

Rate 1 records daytime domestic use, Rate 2 records night time domestic use and Rate 3 is Economy 2000 and records boiler usage only.
Some installations may have 2 X single rate meters i.e. 1 for domestic and 1 for Economy 2000.

thanks bald electrician I will have this to hand when SP call me back today. South Scotland is the correct area.

Rubidium

laurynsausage wrote: »

My grandad has also commented for a long time and advised SP that his bills started to get out of control from when they installed their new billing system approx 4/5 years ago (same length of time he's been complaining about it), despite the wet system being installed 2008.

There you go again with another incorrect assumption, Scottish Power did not install "their new billing system 4/5 years ago". They spent £200m on a new customer IT system in 2014, leading to a transitional period the last six months of that year, in which the firm saw lots of problems.

Forget the assumptions as they are not helpful and are only adding to your confusion.

laurynsausage wrote: »

Take note of bald electrician's post, friendly, helpful and positive - maybe you should take note and see how to interact with people properly !! No need to post if you've nothing helpful to say.

Just because I have not posted what you want to read i.e. negatives in your eyes, that does not mean that the information is unhelpful or factually incorrect.

If you really want to help Granddad then please drop your preconceived assumptions, stick to the facts and you will find your task much easier.

dogshome

Rubidium - Are you employed by SP - You seem well up to speed and defensive on the software update
"... leading to a transitional period in the last 6 months of that year, ( 2014), in which the firm saw lots of problems"

Intrigued by this statement that all the problems were resolved by the end of 2014, I looked at the customer comment section on this site

In 2013 the comments were mainly good with a sprinkle of moans
In 2014 it all fell apart, and has continued to fall apart right up to this month, August 2016

Rubidium

dogshome wrote: »

Rubidium - Are you employed by SP - You seem well up to speed and defensive on the software update
"... leading to a transitional period in the last 6 months of that year, ( 2014), in which the firm saw lots of problems"

Intrigued by this statement that all the problems were resolved by the end of 2014, I looked at the customer comment section on this site

In 2013 the comments were mainly good with a sprinkle of moans
In 2014 it all fell apart, and has continued to fall apart right up to this month, August 2016

No I am not and have never been employed by SP.

I did not post any such statement that "all the problems were resolved by the end of 2014" but I posted about the new billing system because if the problems mentioned above by the OP started 4/5 years ago, then it was not as a result of SP's new billing system and this information is relevant to this thread. Customers accounts were transferred over to the new system in the second half of 2014.

Yes the system upgrade did cause grief for many customers and this is well recognised but in my experience, customers who joined SP from early 2015 and went straight onto the new system and have had absolutely no problems whatsoever.

Your account can be easily managed online including changing tariff, your monthly DD amount and it works well in comparison to many other suppliers who have also installed new systems.

baldelectrician

OP

As you mention your dad has had higher bills since the meter change there could be an answer

The split tariff meters have several outputs and it is easy to connect the electric boiler meter tail to a 24 hour high rate outlet

SP may have connected the meter wrongly- take pictures of the meter and the consumer units and I will have a look.

Where are you based?

Cardew

laurynsausage wrote: »

thanks bald electrician I will have this to hand when SP call me back today. South Scotland is the correct area.

Area 18 is South Scotland