Ongoing problems with Scottish Power

Sosumi

laurynsausage wrote: »

It should also be reasonable to expect that someone contacting them is treated with dignity, fairness and respect.

Reasonable, yes. But, in the case of "Scottish" Power, not realistic.

poppellerant

One of things I would do is do gather every single meter reading that has ever been taken, up until a year before the heating was installed. Also try and find out exactly when the new heating system was installed, or even the month/season.

With the above information, you may be able to backdate bills until the new system was installed. If you are lucky enough to have readings a year before the system was installed, this will also prove when the system was installed.

Cardew

dogshome wrote: »

Just checking I've got my head around this
Grandad has an Electric fully wet heating system he powers up during the day.
He does not have an ECO7 meter, but is being charged Day/Night ECO7 tariff rates and gets the brush-off from SP's Service Desk staff..

Boiler- E-TECH 15 mono, using a Horseman radio telemeter series 2A, normal rads and they have him on Comfort 2000

https://www.scottishpower.co.uk/energy-efficiency/energy-efficiency-at-home/electric-heating/

baldelectrician

Your dad should be on Domestic and Economy 2000 tariff- this is especially for wet central heating systems.


I was in a flat in Troon a couple of months ago and found an old chap paying almost £100 per week in electricity. I spoke to his son and found the specific tariff on his Ipad- the son was going to call up and deal with it.



You may need and electrician to alter the wiring after the meter (but I doubt it)


Domestic & Economy 2000 DAY Std CHg 30.42p Day (peak) 13.084p Night (and heating) 8.475p ---
Costs include VAT


Link to pdf - on page 9
https://www.scottishpower.co.uk/pdf/SCP1492-Jan-15.pdf

Economy 2000 (Supply area 18 only)
Single meter

Domestic / Economy 2000
This tariff is intended for medium capacity storage boilers providing space heating or both space and water heating. Electricity for all other purposes must be taken on Domestic Tariff.

The Economy 2000 supply is made available for periods at ScottishPower's discretion totalling 18 hours per day, but with the proviso that no interruption will exceed 2 hours. Typical off times are 08.00-10.00, 16.30-18.30 & 00.00-02.00. It is important, therefore, that the boiler has a sufficient thermal store to supply space (and possibly water) heating requirements for 2 hours.
Direct acting boilers without storage capacity are not permitted to make use of Economy 2000.

Rate 1 records daytime domestic use, Rate 2 records night time domestic use and Rate 3 is Economy 2000 and records boiler usage only.
Some installations may have 2 X single rate meters i.e. 1 for domestic and 1 for Economy 2000.

Rubidium

baldelectrician wrote: »

Your dad should be on Domestic and Economy 2000 tariff- this is especially for wet central heating systems.

You can't make wild assumptions like that because that tariff is only available in southern Scotland and the OP has not given a location for Granddad.

Remember that he OP only wants positive responses!

:rotfl:

baldelectrician

Rubidium wrote: »

You can't make wild assumptions like that because that tariff is only available in southern Scotland and the OP has not given a location for Granddad.

Remember that he OP only wants positive responses!

:rotfl:

I think Comfort (plus) 2000 is a SP host area tariff (I stand to be corrected)

molerat

Rubidium wrote: »

..........................
Before you can help your Granddad, you obviously need to gain a full understanding of his situation yourself and it is obvious from your posts that you have not yet done this.

Your thoughts and assumptions will not help him, you needs facts and figures from previous bills etc. before you can discuss this with SP to determine if he is on a suitable tariff.

Agreed. I cannot find a "comfort 2000" but have found a "comfort plus" which states it id designed for storage heaters but gives a cheap rate for heating 24/7. There is also the tariff mentioned above for these systems.

OP needs to understand that with this type of system he will be a "high user" and paying 3-4 times the price of gas, even allowing for inefficiencies, heating will be expensive. As to "2 accounts" it will possibly be 2 MPANs which is fairly common for these sort of systems

molerat

baldelectrician wrote: »

I think Comfort (plus) 2000 is a SP host area tariff (I stand to be corrected)

They also do "economy 7 plus" in area 13, MANWEB, which is a 3 rate tariff.

Cardew

Agreed. I cannot find a "comfort 2000" but have found a "comfort plus" which states it id designed for storage heaters but gives a cheap rate for heating 24/7. There is also the tariff mentioned above for these systems.

If you look at the SP link I gave above - click 'view the option tables' - you will see there are 3 versions of the 'comfort' tariff; all only available in Supply Area 18 which is Southern Scotland.

It may be that only one of the three tariffs is available for new customers.

laurynsausage

Rubidium wrote: »

You can't make wild assumptions like that because that tariff is only available in southern Scotland and the OP has not given a location for Granddad.

Remember that he OP only wants positive responses!

:rotfl:

Take note of bald electrician's post, friendly, helpful and positive - maybe you should take note and see how to interact with people properly !! No need to post if you've nothing helpful to say.