Excess baggage charge

Threepints

Hi,

I recently flew to Prague for a short break with my partner. The flights were with Czech Airlines and they were booked through the online website Opodo.

Prior to leaving the UK I emailed Opodo asking what the baggage allowance was (my other half took a case). I was informed that the limit was 23kg. We took baggage weighing just under 20kg.

Upon our return from Prague airport, checking in the baggage we were informed that the limit is 15kg. Despite my remonstration we had to pay a £40 excess!

I have written to Opodo and the airline requesting a refund. I'm expecting them to say the fault lies with the other party and I'll be stuck in the middle.

Has anyone else ever had this situation ocurr and if so what was the outcome?

Many thanks to all that reply.

Caz3121

looks like 15kgs is the correct baggage allowance for area 1 however you just need to enrol for the OK Plus membership and they give you 23kgs
http://www.czechairlines.com/en/portal/info-and-services/travel-information/baggage2.htm
Your complaint is with Opodo for providing incorrect information although I am surprised they did not provide information with the booking which would at least match the information they provide on the website (15kgs)
http://www.opodo.co.uk/flights/baggage-allowance/

Voyager2002

Consider yourself very privileged that Opodo went to the trouble of answering your enquiry. The fact that their answer was wrong does not alter the fact that getting a reply from them is something very rare, and very special.