mobilesdirect.co.uk security check

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kuepper
kuepper Posts: 1,364 Forumite
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edited 18 August 2016 at 9:39PM in Mobiles
Tried to buy a contract today and though I've lived here for 5+ years and would be using the same network under the new contract as I have had for 4+ years mobilesdirect.co.uk have asked me for copies of recent (up to 3 mths) utilities and bank and cc statements with my name/address on to pass their security check but say ones printed out from internet are not acceptable. As all my banking and utility bills are paperless, what to do?

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  • Terry98
    Terry98 Posts: 1,155 Forumite
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    Do you mean Mobilephonesdirect?

    Looks like a copy of your council tax bill and a copy of your driving licence or passport will do.

    'When processing a network credit check a copy of your Passport or Driving Licence, plus a Bank Statement or Utility Bill dated within the last 3 months may be required for anti-fraud purposes. This needs to be an original copy due to the network not accepting on-line bills or photocopies. They will accept a Catalogue bill with a named address but this must be dated within the last 3 months.'

    http://www.mobilephonesdirect.co.uk/help/faqs
  • kuepper
    kuepper Posts: 1,364 Forumite
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    yes sorry that's them. I've sent them copies of my passport AND driving licence but they won't do. I haven't got any paper bills for utilities as it's all online and my only paper bill is council tax bill from march like most ppls > 3 mths ago. I thought of asking for paper copy from a utility but could be ages before it arrives, then I have to send it to mobilesdirect and then wait for them to ok it before processing my order.........so I've decided to cancel
  • kuepper
    kuepper Posts: 1,364 Forumite
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    Got in touch with bank and power and water co's and they all agreed to send me something but it'll take 7-10 days. Can't believe this issue hasn't been braoched before as most ppl have everything onlone these days dont they?
  • Terry98
    Terry98 Posts: 1,155 Forumite
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    I cannot understand why they will not accept a council tax bill that covers 2016/17.
  • kuepper
    kuepper Posts: 1,364 Forumite
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    Terry98 wrote: »
    I cannot understand why they will not accept a council tax bill that covers 2016/17.
    because it's dated in March ie more than 3 months ago
  • System
    System Posts: 178,103 Community Admin
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    They are only issued once per tax year - unless there have been changes so they are usually accepted for the current tax year.

    I use an energy bill as getting them quarterly isn't too much of hassle and they don't have much personal info like a bank statement.
    kuepper wrote: »
    because it's dated in March ie more than 3 months ago
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