Fraud on Bank Account

emmaherdman

Hi - hoping someone can help!!! I called my bank today as there are cash withdrawals that I do not recognise. Taken from a ATM I use however it seems random amounts (and big amounts). t seems to happen when I have taken some money out then it shows around the same day for 2 - 3 days monies taken out and over a weekend! Totally around £1,600!
I was told by their fraud team that it had to be someone taking my card from me and replacing it !!! My next step was to go into the branch, find out specific times the money was taken out, go to the ATM (in a local shop, think they do have cameras) review the film and check who was at the ATM at the time when the monies were taken!!! Then they may look into it!!! Advice please! I

lincroft1710

It sounds as if the ATM has been compromised, see

http://www.scambusters.org/atmtheft.html

DCFC79

Well for starters I don't see you getting access to cctv that quick, you will need to go through the proper channels.

agrinnall

You really need to repost (without the hysterical punctuation) on a more appropriate board, I would suggest

Budgeting & Bank Accounts

p00hsticks

I'd also recommend for security purposes that you invent a user name for yourself when posting on forums such as this one (I'm guessing you've used your real name)

maninthestreet

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/25/25-banking-disputed-cash-withdrawals.htm

fleshandbone

Could someone in your household be using your card without you knowing?

Pound

emmaherdman wrote: »

My next step was to go into the branch, find out specific times the money was taken out, go to the ATM (in a local shop, think they do have cameras)

Most, if not all ATMs have a camera built into the machine so there should be clear footage of who made the txn

meer53

I advise you to go to the branch as they suggested. If a fraudster was using your card, it wouldn't be at your usual ATM, does sound like someone is using your card and replacing it. Where were you when the transactions were made ?

shaun_from_Africa

meer53 wrote: »

Where were you when the transactions were made ?

I may be wrong but I don't think that the Op will be back to answer that question.
One post asking for help and advice over 3 weeks ago and nothing since doesn't really strike me as someone who was really desperate for help or advice at all.