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Virgin Mobile - Problems returning handset
H E L P
I'm losing my mind.
On 3/7/16 I ordered a new phone but changed my mind so didn't even open the parcel when it arrived but rang Virgin straight away and requested a return. It is now 18/8/16. I have been charged 2 months worth of money (though I managed to get the first one refunded and was promised the direct debit was cancelled).
I am still awaiting the jiffy bag. I am told because I ordered one, chased it up so another was ordered that this has caused a conflict on their system. I can see no end to this problem. I could cancel the direct debit but this might affect my credit rating. If they would let me take the handset to the store I could drop it off and solve the problem but this is not permitted.
Has anybody else experienced the same problem and have it resolved.
Many thanks
I'm losing my mind.
On 3/7/16 I ordered a new phone but changed my mind so didn't even open the parcel when it arrived but rang Virgin straight away and requested a return. It is now 18/8/16. I have been charged 2 months worth of money (though I managed to get the first one refunded and was promised the direct debit was cancelled).
I am still awaiting the jiffy bag. I am told because I ordered one, chased it up so another was ordered that this has caused a conflict on their system. I can see no end to this problem. I could cancel the direct debit but this might affect my credit rating. If they would let me take the handset to the store I could drop it off and solve the problem but this is not permitted.
Has anybody else experienced the same problem and have it resolved.
Many thanks
0
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