Mis-sold packaged account - advice?

[Deleted User]

goatelope16 wrote: »

I was not responding based on the result of my claim, since it may simply be that they dont pay out, but on the ease of the site to use, the fact that is is free, the fact that is is recognised by the Ombudsman, and the reviews of it online and on here. Thanks.

You've yet to receive any response at all, though, so I'd still say your recommendation is a little premature.

Personally, I'd rather send a complaint in an envelope with a stamp and not share my personal information with the Resolver company.

clive764

I have had a case with RBS for misselling me a packaged bank account for about a year now.
I used the Resolver tool and RBS turned me down three times. I escalated it through Resolver to the Financial Ombudsman and within 3 weeks they informed me that RBS would be making an offer for compensation in line with the Financial Ombudsman's guidelines.
Do I accept this first offer or haggle ??

dunstonh

clive764 wrote: »

I have had a case with RBS for misselling me a packaged bank account for about a year now.
I used the Resolver tool and RBS turned me down three times. I escalated it through Resolver to the Financial Ombudsman and within 3 weeks they informed me that RBS would be making an offer for compensation in line with the Financial Ombudsman's guidelines.
Do I accept this first offer or haggle ??

There is nothing to haggle. The calculation is defined.

clive764

Moneyineptitude wrote: »

Don't you think it's little premature to recommend it ?
Wait until you have successfully completed your complaint.

No it isn't premature, the same as your reply to a previous post on advocating the Resolver tool. Resolver is a great helpful tool as has been posted, it is a tool but doesn't ensure successful claims.

[Deleted User]

clive764 wrote: »

No it isn't premature, the same as your reply to a previous post on advocating the Resolver tool. Resolver is a great helpful tool as has been posted, it is a tool but doesn't ensure successful claims.

It's a totally unnecessary third party involvement in my opinion. You are, of course, free to disagree.

clive764

Moneyineptitude wrote: »

It's a totally unnecessary third party involvement in my opinion. You are, of course, free to disagree.

There is no third party involvement, it is a registry, escalation and posting service. There is no interjection or interference from anyone else apart from claimant.

[Deleted User]

clive764 wrote: »

There is no third party involvement, it is a registry, escalation and posting service. There is no interjection or interference from anyone else apart from claimant.

The third party is the Resolver Company.

No way would I agree to share my personal financial information in exchange for what is basically a template letter.

You are free to disagree.

Do you perhaps work for this firm?

Alpine_Star

Moneyineptitude wrote: »

The third party is the Resolver Company.

Resolver isn't a 'party' in any respect and has no standing in any complaint. It's a complaint management tool.

Nasqueron

Alpine_Star wrote: »

Resolver isn't a 'party' in any respect and has no standing in any complaint. It's a complaint management tool.

Wrong

Resolver is a company / website created by James Walker (ex B&Q employee) which MSE (via MoneySupermarket, the parent company) bought shares in (Martin Lewis, via MSE, owns 24% of it).

It makes money by selling customer data to companies who want to know how to improve their customer service responses (individual data should not be sold); as well as potentially selling commission links (e.g. if you complain about British Gas they might offer you a paid for link to EON)

Alpine_Star

Nasqueron wrote: »

Wrong

Resolver is a company / website created by James Walker (ex B&Q employee) which MSE (via MoneySupermarket, the parent company) bought shares in (Martin Lewis, via MSE, owns 24% of it).

It makes money by selling customer data to companies who want to know how to improve their customer service responses (individual data should not be sold); as well as potentially selling commission links (e.g. if you complain about British Gas they might offer you a paid for link to EON)

That's irrelevant to the consideration of their status being described as a ''third party'' in the context of complaints.


'Third party' means ''a person or group besides the two primarily involved in a situation, especially a dispute''.


They have no 'involvement' whatsoever in any 'situation' and clearly and accurately state that ''We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone''.


Is that clear enough for you?