Mis-sold packaged account - advice?

goatelope16

Hello

I have written to HSBC via resolver about my HSBC advance - I wondered if anyone had any thoughts / advice on my chances of getting the money back?

I opened the account in September 2008 so have had it almost 8 years. When I opened it the sales assistant was pushy and didnt tell me a free account was available. I am pretty sure I was told the fee was 5 and then they put it up to 12 at some point.

Am I likely to get refunded? Does anyone know how long they hold on to phone recordings?

Nasqueron

No-one knows what the bank will do, they may autopay to get rid of the case, they may fight it. What you have described is a typical hearsay complaint which you can't prove but they may identify other failings. If they have sent you details of the account in the past explaining the features and fees, they may time bar it. Do note sales staff are there to sell things, there would have been adverts and leaflets in the branch and on the web about the free accounts, if you didn't want to pay for it, you could have left the branch. All that is why it's impossible to tell, you'll have to wait and see

dunstonh

I wondered if anyone had any thoughts / advice on my chances of getting the money back?

We dont have acesss to the audit trail. So, no-one can say.

There is nothing wrong with having packaged bank accounts. So, its not a product issue. It really comes down to what evidence exists to support your allegation and if there are any other identifiable issues.

Plasterer1

Hi sorry to jump on here I'm new on this site was wondering who was the best company to use to do the claim for you? Over the years I have had mortgage credit cards with hand and barclaycard I've also had a welcome finance loan however I don't have details of these accounts anymore apart from the mortgage but was told I can't claim that back because it was sorted out by a broker. I've also had car finace through Vauxhall using Blackhorse, I would love to do it myself but genuinely don't have the time or the energy to do it due to my current situation.

dunstonh

Hi sorry to jump on here I'm new on this site was wondering who was the best company to use to do the claim for you?

None of them.

Over the years I have had mortgage credit cards with hand and barclaycard I've also had a welcome finance loan however I don't have details of these accounts anymore apart from the mortgage but was told I can't claim that back because it was sorted out by a broker.

A claims company wont know that either unless you tell them.

Brokers/advisers are not seen as a failure in the PPI issue. They account for under 1% of PPI complaints and most of those get rejected (mainly as its only MPPI that they dealt with and MPPI is considered a more important product. It is still one of two types of PPI still retailed today).

I would love to do it myself but genuinely don't have the time or the energy to do it due to my current situation.

In which case you dont have the time or energy to deal with a CMC either as they will take the same time to find out and prepare the complaint (possibly longer as you need to enter into a contract). So, if complaining free of charge is too much of a hassle, then paying to complain via a CMC is going to be as well.

Nick_C

goatelope16 wrote: »

I wondered if anyone had any thoughts / advice ...

Think carefully before entering into contractual agreements in future!

goatelope16

Hi,

I think the resolver tool on the money saving expert site is good - that's what I did although I havent had a response from HSBC yet.

[Deleted User]

goatelope16 wrote: »

I think the resolver tool on the money saving expert site is good - that's what I did although I havent had a response

Don't you think it's little premature to recommend it ?
Wait until you have successfully completed your complaint.

goatelope16

I was not responding based on the result of my claim, since it may simply be that they dont pay out, but on the ease of the site to use, the fact that is is free, the fact that is is recognised by the Ombudsman, and the reviews of it online and on here. Thanks.

Shirl63

We were mis-sold a current account package when my husband was self employed. Used Resolver, Lloyds rang us next day and money in account a day later £600!! Thank you so much it was so quick and easy. :T

Alice_Walker

Shirl63 wrote: »

We were mis-sold a current account package when my husband was self employed. Used Resolver, Lloyds rang us next day and money in account a day later £600!! Thank you so much it was so quick and easy. :T

Self employment is not a reason for mis-selling a packaged account. It sounds like your claim was settled because it was under the auto payout limit, basically meaning it is cheaper to pay out than for the complaint to go to the ombudsman.