What is standard network rate

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bikeman
bikeman Posts: 318 Forumite
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I'm on Vodafone payasyougo. I have bought a text bundle. I now find I can't text sms short codes, not the premium one's but the one's that are published as 'standard network rate'.
I thought 'standard network rate' was the usual cost of a text, so why can't I text these numbers with my text bundle?

I called Vodafone but the lady (in India) said they were premium rate numbers and the only way of ascertaining the cost was to call Vodafone and ask. This doesn't sound right. If it was a premium rate number I would have expected the company to publish something more explicit than 'these called are charged at your standard network rate'

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  • Ian011
    Ian011 Posts: 2,432 Forumite
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    edited 17 August 2016 at 11:38AM
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    Inclusive text messages are to geographic numbers starting 01 and 02 and mobile numbers starting 071-075 and 077-079. Inclusive allowances do not include text messages to landline or mobile numbers in Jersey, Guernsey or Isle of Man. They also do not include text messages sent to mobile shortcodes.

    Text messages sent to mobile shortcodes may be free-to-sender or 'one standard rate message'. On some services, an additional premium charge of up to £10 per message is incurred when the premium rate service sends a reply message, such as when you donate to charity, enter a competition or subscribe to an information or entertainment service. Depending on the service, the premium charge may be one off or may recur.

    Mobile providers do not publish a figure for 'one standard rate message' as it applies to mobile shortcodes even though they are required to do so. Ofcom are aware and are on their case.
    http://www.telegraph.co.uk/news/2016/06/11/millions-of-mobile-phone-users-misled-over-rip-off-text-message/

    You cannot send text messages to non-geographic numbers starting 03, 08 or 09, only call them.
  • redux
    redux Posts: 22,976 Forumite
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    The so-called standard rate to short code numbers is usually either 10 or 12 pence, so some credit is needed for all except the totally free ones.
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