Sky want me to leave the contract

spidermaaaan

I have had intermittent broadband now for 3 months. Goes down for several hours a day. Not a fault on the laptop as it goes down on the phone at same time.
Openreach engineer says it needs a new line putting in, but only said this verbally, did not put in notes.
Anyway after 7 Openreach engineers Sky have said they will not fix it but will allow me to end the contract prematurely as they do not want to pay for an engineer.
So far over 100 calls to their helpline and waiting in for 7 appointments and no resolution.
What are my rights? Surely if I get another provider the fault will still exist?

jadziad

Since it has taken 7 engineers, consider trying Andrews & Arnold. They cost more, but they are the best in the business for getting faults fixed. If they do fix it, then they do ask that you stay with them for a while so that they can recoup their costs - I think it's something like 6 or 9 months, but might be 12 - I can't remember exactly.

http://aa.net.uk/broadband-trial.html

If you are migrating your service to us, even though you know you have a problem with your broadband line, we'll take on the fault. We'll tackle the problem and get it fixed within one month. If we don't then you can migrate away and owe us nothing for your migration to us and your service charges for that month.

It might be a problem with interference. If it is, you can *possibly* try to find the source yourself by walking around with an AM radio tuned to the lowest frequency.

https://www.youtube.com/watch?v=iW0ZXh5pIoA

If BT actually decided to get modern infrastructure with fiber to the premises, then everyones' problems with interference & the "up to X Mb" advertising confusion would disappear. But no, they insist on copper. Sigh.

unforeseen

jadziad wrote: »

If BT actually decided to get modern infrastructure with fiber to the premises, then everyones' problems with interference & the "up to X Mb" advertising confusion would disappear. But no, they insist on copper. Sigh.

And on a more practical level it would take probably something close to the UK's GDP to get every phone line converted to full fibre.

jadziad

unforeseen wrote: »

And on a more practical level it would take probably something close to the UK's GDP to get every phone line converted to full fibre.

Nope. The estimate is between 25 and 58 £billion. UK GDP is 2.8 trillion.

JJ_Egan

(What are my rights? Surely if I get another provider the fault will still exist?)

Yes if it needs a new cable its BT Open Reach for any ISP bar VM cable .


A&A have the same problem with BT Open Reach as every other ISP .Thats the words of the guy at A&A that deals with OR .

Is your phone line with Sky or BT ??

onomatopoeia99

JJ_Egan wrote: »

A&A have the same problem with BT Open Reach as every other ISP .Thats the words of the guy at A&A that deals with OR .

Would that be Shaun?

[Deleted User]

unforeseen wrote: »

And on a more practical level it would take probably something close to the UK's GDP to get every phone line converted to full fibre.

Nowhere near that amount, but still an enormous outlay.

spidermaaaan wrote: »

Surely if I get another provider the fault will still exist?

Virgin Media provide their own cable network, independent of BT's. It's already fibre too.

If Cable is available in your area, this could solve your problem by circumventing the line you currently use.

unforeseen

jadziad wrote: »

Nope. The estimate is between 25 and 58 £billion. UK GDP is 2.8 trillion.

Even so that is still a minimum of 1.5 times BT Group's GROSS income last year.

After all costs they had £2.5bn left spare. Don't forget that that is for the whole group. Openreach is but a part of the group

wongataa

Moneyineptitude wrote: »

Nowhere near that amount, but still an enormous outlay.


Virgin Media provide their own cable network, independent of BT's. It's already fibre too.

Virgin don't do fibre to the premises. It is fibre to the cabinet and coaxial cable to the premises.

pappa_golf

as the contract is currant and valid , and the line needs attention (£££) why should sky be able to back out of their contract to supply internet at the speed sold to the OP ?


why should they be allowed to "bow out" and let the next supplier foot the costs .


although I thought it was open reaches duty to supply a working line ,

[Deleted User]

wongataa wrote: »

Virgin don't do fibre to the premises. .

Nowhere did I say it did. My main point was that a Virgin line will be entirely separate from the BT line the OP has had with Sky.

pappa_golf wrote: »

why should sky be able to back out of their contract to supply internet at the speed sold to the OP ?

As a reseller using BT lines, they are not liable for repairs unless they choose to be.Clearly they don't believe the outlay would be cost effective,They have offered the customer an early contract termination without penalty.