Finlux Tv won't switch on from standby - only 1 month old!

kaggi

I bought this tv from amazon and have had it a month. Was really happy with it so threw away the packaging but now it won't turn on using the remote so it needs to be switched off and on at the plug. We've checked the batteries in the remote and they're fine.
Amazon want me to package it up and pay to send it back, is this right when the item isn't fit from purpose? I don't want to end up being out of pocket with no TV. What should I do?

teddysmum

Did you buy directly from Amazon or just through Amazon ?


When I've had problems with items bought direct, Amazon have collected free of charge, but the items had to be packaged, as Amazon use couriers.


Do you have a warranty document, giving details ?

kaggi

I bought it through amazon and it says they fulfilled it - does this mean I bought it direct?

ajbell

Does every other remote function work?.

Try checking the firmware. It may have updated itself.

Robisere

It's under warranty. Go back to Amazon website, look at "Orders" -> More Order Actions -> Return or Replace Items.

kaggi

Amazon are collecting it now, no quibbles. Thanks

Swipe

I always keep my packaging until my warranty expires

Heinz

Are you sure the remote is sending infrared signals? To check, watch the front of it through a digital camera - you'll be able to see the flashes if it is.

[Deleted User]

Heinz wrote: »

Are you sure the remote is sending infrared signals? To check, watch the front of it through a digital camera - you'll be able to see the flashes if it is.

OP reported Amazon collecting the TV five days ago.
https://forums.moneysavingexpert.com/discussion/comment/71139399#Comment_71139399