Wilko overcharging for same item 6 weeks in a row

hollydays

" things go wrong to keep the prices down"
What exactly do you mean?
This thread is about the price not being kept down.

SevenOfNine

Stick it on their Facebook page https://www.facebook.com/LoveWilko

Callie22

A similar thing often happens at WH Smiths and M&S - magazines scan through with different prices to the cover, and I've often found that you get charged more if you go though the self-service check out than if you go through the normal checkouts. One example - occasionally I'll buy the Martha Stewart magazine, which has a cover price of £4.10. I've never been charged that little at the check-out, it was generally scanning through at £5.99. One one occasion I went through the self-check out and it scanned through at £7.99. Needless to say I didn't buy it! This has happened in more than one store, so now I don't buy magazines from Smiths or M&S. I rarely buy them anyway, but if there's something I really want I tend to get it online from somewhere like Newsstand. It's a little more expensive but at least it's consistent and I can get it delivered for less than the overcharge in the high-street stores.

Norman_Castle

http://www.wilko.com/contact-us/page/contact_index

Customer care is an 0800 number. Call them and complain

robin58

The-Truth wrote: »

That's assuming only the price of 1 item is wrong so it's a simple process to notice and get it rectified. What if you work for a company like I do where 4000/5000 items change price every week depending on competition? Then these things become like looking for a needle in a haystack.

Ok you can say then they should have a system to be able to cope. They would, providing you're all prepared to pay Harrods prices for your basic shopping!

Wilko isn't Harrods. Wilko is cheap. If you want it to stay cheap you need to bare in mind that things go wrong to keep the prices down!

What I meant about after 6 weeks it should have been rectified, is that she has complained to till staff in the store plus the stores line manager. this should have been sent as a complaint to head office for the price to be changed.

Plus as for your comment, no price gets put onto a database without the intervention of a human hand.

The customer did find 'the needle in the haystack' as you put it.The way Wilco has handled it proves that they don't have a procedure in the stores in place to have information relayed to their head office to get it rectified.

Any business regardless if it's Harrods or Wilco, should have this basic procedure in place. To me it's a cornerstone of business practice unless you are a Del Boy company.

But I bet you are the first to complain when you are overcharged at the tills.

The-Truth

robin58 wrote: »

What I meant about after 6 weeks it should have been rectified, is that she has complained to till staff in the store plus the stores line manager. this should have been sent as a complaint to head office for the price to be changed.

Plus as for your comment, no price gets put onto a database without the intervention of a human hand.

The customer did find 'the needle in the haystack' as you put it.The way Wilco has handled it proves that they don't have a procedure in the stores in place to have information relayed to their head office to get it rectified.

Any business regardless if it's Harrods or Wilco, should have this basic procedure in place. To me it's a cornerstone of business practice unless you are a Del Boy company.

But I bet you are the first to complain when you are overcharged at the tills.

Well then how do you know that the store hasn't informed head office and it's head office who have failed not the store. You don't do you! All you're doing is assuming!! (assuming in you're own favor might I add!)

DoaM

The-Truth wrote: »

Well then how do you know that the store hasn't informed head office and it's head office who have failed not the store. You don't do you! All you're doing is assuming!! (assuming in you're own favor might I add!)

??? I don't understand this. OP says the price marked on the item is 39p less than the price on the till. How is paying £1.99 when the item is marked at £1.60 in the OP's favour?

(I know the post you quoted wasn't by the OP. If what I've written above isn't what you were referring to, please explain what "assuming in you're your own favour" actually means).

ThumbRemote

The-Truth wrote: »

That's assuming only the price of 1 item is wrong so it's a simple process to notice and get it rectified. What if you work for a company like I do where 4000/5000 items change price every week depending on competition? Then these things become like looking for a needle in a haystack.

Ok you can say then they should have a system to be able to cope. They would, providing you're all prepared to pay Harrods prices for your basic shopping!

Wilko isn't Harrods. Wilko is cheap. If you want it to stay cheap you need to bare in mind that things go wrong to keep the prices down!

What a load of tripe. The OP has notified them of the item that is incorrectly priced and the amount in error. Have you even read the post?

If 4000+ items change price a week then it's clearly easy enough to change prices. There's no haystack; they have already been told of the mistake.

DoaM

Oh there's a haystack. There's even a needle. The difference is that they've been told where to find the needle and given the magnetic detector to help with that search.

spiritus

Well, two weeks later and they are still charging £ 1.99 at the till for a magazine where the cover price is clearly stated as £ 1.60.

Two weeks ago I informed the manageress but it's had no impact.