Ever had a member of staff put the phone down on you?

The-Truth

KingS6 wrote: »

Self explanatory title. Can be for any reason except for if you caused it, for example losing your temper or making threats.

A good example is if you warned the member of staff you are recording the conversation.

But hasn't it dawned on you the company would have almost certainly likely to recording the conversation anyway?

It's like you think you have some power over people who work in call centers?

By the way I don't work in one as I know you'll assume that. It just seems odd why you'd start a thread like you have and what exactly your motive for doing it is so?

KingS6

The-Truth wrote: »

But hasn't it dawned on you the company would have almost certainly likely to recording the conversation anyway?

It's like you think you have some power over people who work in call centers?

By the way I don't work in one as I know you'll assume that. It just seems odd why you'd start a thread like you have and what exactly your motive for doing it is so?

Do you have any evidence to support your observations and also how you will know what I assume or not?

The-Truth

KingS6 wrote: »

Do you have any evidence to support your observations and also how you will know what I assume or not?

What observations? Many calls say you may recorded for training purposes so are you questioning that?

If not otherwise then what is your motive?

I take it you're posting this as a consumer and not a call centre worker (you must be - your title is ever had a member of staff put a hone down on you?). If that's the case then it seems a very odd thread to post. It's almost like you're posting to ask to see what you can get away with! And I'm lost for words that you have actually have started a tread on an Internet forum to basically try and gauge what sort of abuse you can get away with!

KingS6

The-Truth wrote: »

What observations? Many calls say you may recorded for training purposes so are you questioning that?

If not otherwise then what is your motive?

I take it you're posting this as a consumer and not a call centre worker (you must be - your title is ever had a member of staff put a hone down on you?). If that's the case then it seems a very odd thread to post. It's almost like you're posting to ask to see what you can get away with! And I'm lost for words that you have actually have started a tread on an Internet forum to basically try and gauge what sort of abuse you can get away with!

Baseless accusations. Deary me.

At no point in my OP have I implied that I am exclusively talking about call centre staff.

VfM4meplse

Dartcharge - terminated the conversation rather than answering the call. I heard the call being picked up, said "hello" and was promptly cut off.

I could have accepted this as a genuine line fault had I not had a conversation with an unskilled operative afterwards.

tanith

There are circumstances when its justified because I did it to my immediate line manager I'm not sure if this is relevant to you or not.

I once put the phone down on one of my bosses. Due to circumstances (health) she knew there were certain things I wasn't capable of doing, after answering 3 calls from her asking me to do something she already knew was difficult and would cause me further pain I told her I was done arguing and was walking off the job there and then the phone went down with a bang I can tell you.
I never got an apology from her and eventually was granted ill-health retirement .

The-Truth

KingS6 wrote: »

Baseless accusations. Deary me.

At no point in my OP have I implied that I am exclusively talking about call centre staff.

Well then why start a thread on an Internet forum entitled "Ever had a member of staff put the phone down on you?"

KingS6

The-Truth wrote: »

Well then why start a thread on an Internet forum entitled "Ever had a member of staff put the phone down on you?"

Give it some thought please, it covers a very wide scope of situations. A lot of these situations by their very nature are unlikely to be recorded from the member of staff's end.

Such as calling a mechanic at a independent garage as you think they've botched a service/repair on your car. Or imagine being on a package holiday, something going wrong whilst there and needing to reach the rep locally by mobile. Contacting a local letting agency, directly contacting an independent or small chain clothing store. The list goes on.....

These examples are all about contacting members of staff at the business, but they are certainly not call centre staff or exclusively operating as CS agents.

As for the purpose of starting the thread, natural curiosity. Not only did I start the thread on any old part of the Internet. I started it on MSE forums, a hotbed for people discussing complaints given the very nature of the site . More specifically the Praise, Vent and Warnings section which I felt was most appropriate for the topic at hand. I want to see in what circumstances it has happened to other people, nothing sinister about that.

abacab

Dear old BT.
A call to the technical helpdesk resulted in them replacing the reciever when the repeated phrase "Please be resetting your router" did not solve my awful broadband problem.
Offshore call centres,ar'nt they great?

NBLondon

I guess that's a consequence of the number of calls they received from salespeople who are economical with the truth and claim to be offering a free service but with hidden conditions that almost no-one meets. So you get into the habit of rejecting any cold call at the risk of missing out on a good deal.


I work on the basis that if the caller asks for something like "The Fleet Manager" then it's a company not worth dealing with. If they can't manage to look at our website and find the right number to call or the fact that we aren't even the sort of organisation that needs vans - they're not going to deliver a good service/product.


And while I'm venting... If you don't use a phrase along the lines of "Is this a good time to talk?" or "Can I talk to you about xxx?" in the opening paragraph but just charge into your spiel then I'm not likely to buy no matter how good the deal is.


I once got a call from a young transatlantic woman who was reading her script so flatly that I interrupted to say "Is this a recording or a human being?" There was a second and a half of stunned silence before she said "No - I'm live."


Back on the topic - I've had a few support types put me on hold then go dead but I don't recall ever being actively hung up on.