Virgin Media Late Payment Charges

LilElvis

I'm sure there are Virgin Media customers who have successfully reclaimed late payment charges which have been applied to their accounts. They would also have had a valid reason to contest the charges. It doesn't sound like you have one.

nickventure1973

OK, however, more to the point. Disregard my reason as it probably doesn't give the full story anyway. What I am asking is basically, has anybody set up a process. E.g. Legal Letters etc

JReacher1

I don't see how you can claim late payment fees. These fees are basically admin charges and I would be surprised if virgin media can't produce evidence that the extra work chasing someone who doesn't pay their bill on time costs similar to the fee.

Just pay your bill on time.

glentoran99

If you cant afford your bill on time every month I suggest you have bigger things to worry about

nickventure1973

LOL...LOOK I DID NOT COME ON HERE TO BE TOLD OFF ABOUT THE WAY MY FINANCES ARE WORKED OUT. ACTUALLY 'JUDGEMENTAL' ABOVE. I am debt free and have been for along while so I haven't got bigger things to worry about. It's nothing to do with my finances. I was simply asking the question 'I'm sure this has been asked many times before, but I wondered if anybody had successfully claimed back late payment charges from Virgin Media?'...at what point did that change to 'I can't afford to pay my Virgin Media Bill, what can I do about it?' in your head?

unholyangel

nickventure1973 wrote: »

OK, however, more to the point. Disregard my reason as it probably doesn't give the full story anyway. What I am asking is basically, has anybody set up a process. E.g. Legal Letters etc

Legal letters would require a legal basis for your claim. As I already covered in my previous post - unless it amounts to a financial penalty or is being applied due to failures on their part, there is no legal basis to challenge the charge.

You could ask them to remove it as a goodwill gesture but no way to enforce it if they're not willing.

nickventure1973

Ok thank you, that kind of answers my question 'unholyangel'....at least someone on here can answer a question without making a judgement or wanting a fight...or worse still, thinking they are Martin Lewis. Thanks so much.

unholyangel

nickventure1973 wrote: »

Ok thank you, that kind of answers my question 'unholyangel'....at least someone on here can answer a question without making a judgement or wanting a fight...or worse still, thinking they are Martin Lewis. Thanks so much.

To be fair, I haven't seen other posters doing that. They're trying to help (as I was with my previous suggestion to set up the DD to give you extra time to pay so you dont incur the charge in the first place) - perhaps not strictly in the way you wanted them to but their intention is still to help so perhaps try and keep that in mind.

Without meaning to cause any offence, you do seem slightly sensitive and defensive over the situation so I'm guessing its stressing you out quite a bit and causing you to take peoples comments more negatively than you otherwise would.

LilElvis

nickventure1973 wrote: »

Ok thank you, that kind of answers my question 'unholyangel'....at least someone on here can answer a question without making a judgement or wanting a fight...or worse still, thinking they are Martin Lewis. Thanks so much.

She actually gave you the answer in her earlier post several hours ago. And your finances aren't in a good place if you don't have at least some "emergency funds" let alone less than £90 to cover a regular bill.

bris

Considering you use it for work then you are a B2B contract and have no consumer rights.


That aside should you not think about setting up the DD again? It's hardly productive to refuse a DD because it may cost you more money if they get it wrong (one chance in a million) but at the same time not having it set up is costing you all these late payment fees. I fail to see your logic.