Broadband connection terrible after switch - what are my rights?

Jolysium

Hi,

I recently switched broadband and phone line providers (from Plusnet to Sky). Since the switch date my broadband keeps dropping out. I've spent hours on the phone to Sky trying to get it sorted but nothing they've suggested has helped. The last phone call, they put me on hold and then completely forgot about me. I never had any connectivity problems before the switch. I am thoroughly fed up, as you can imagine, and I work from home quite regularly so this is causing real difficulties. Is there any way I can cancel the contract and switch again without being penalised? They are just not providing me with the service I signed up for!

Thanks for any advice,

Jo

AndyPK

If the speed is less than the range agreed at sign up you can leave


So check the speed found in the router.

http://192.168.0.1

Jolysium

Thanks for your reply. The speed is ok when it is working but it is only working intermittently.

JJ_Egan

If you work from home then you really need a business contract with built in service level agreement .

This dropout is it over WiFi ??
Have you reset the router checked your connections ??