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Easy Jet / Nightmare
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humphlfc
Posts: 1 Newbie
i recieved this email dated 1st june 2016
Dear Mr Humphries,
I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to London Stansted.
Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.
The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.
Having checked the details of your flight 3068, I can confirm that the reason for your disruption was due to Technical Issues. This event is classified as non-extraordinary under EC Regulation 261/2004 and you will therefore be entitled to a compensation of 250 Euros per passenger.
We’ll send you a cheque for 769.43 gbp and this should be with you within 21 days from today at the address written in the claim form 53 Spencer Street Chesterfield UK S40 4SD.
More information including your ‘notice of rights’ and the full policy is available on our website:
Once again I would like to apologise for the inconvenience caused and hope to welcome you on board again soon.
As of today still no cheque and i have chased over 20 times by email and by phone, i am not getting anywhere fast
any other suggestions on this
Help
Dear Mr Humphries,
I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to London Stansted.
Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.
The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.
Having checked the details of your flight 3068, I can confirm that the reason for your disruption was due to Technical Issues. This event is classified as non-extraordinary under EC Regulation 261/2004 and you will therefore be entitled to a compensation of 250 Euros per passenger.
We’ll send you a cheque for 769.43 gbp and this should be with you within 21 days from today at the address written in the claim form 53 Spencer Street Chesterfield UK S40 4SD.
More information including your ‘notice of rights’ and the full policy is available on our website:
Once again I would like to apologise for the inconvenience caused and hope to welcome you on board again soon.
As of today still no cheque and i have chased over 20 times by email and by phone, i am not getting anywhere fast
any other suggestions on this
Help
0
Comments
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Take out your personal details and re-post on the Easyjet thread0
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Send them a signed for letter detailing all your calls and e mails and see what the response is.Posts are not advice and must not be relied upon.0
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