Iberia Delays In Paying Compensation

Paulfeg

I would be interested in other peoples experiences in dealing with Iberia. I started a complaint a year ago regarding a three and a half hour delay in arrival from a flight from Madrid to Cordoba, Argentina in October 2011. This was the second leg of a trip that started at Heathrow. The whole experience was unpleasant with no information, refreshments etc forthcoming from Iberia. It was only reading Money Saving Expert newsletter last year that made me aware I could claim that far back. I have pursued the claim, despite denials from Iberia and with them either taking a very long time to reply to e mails or not replying at all. I subsequently submitted the claim to the Spanish regulator AESA who found in my favour and told Iberia to pay 600 Euros each to my wife and myself. Iberia have not paid and are (again) not answering e mails. I have advised the regulator of this and they are writing to Iberia to advise that they will impose penalties for non-compliance. I have tried phoning Iberia and they promised that they would get their Complaints Dept to call me back as they do not accept calls. So far I have not had a call back (I assume they must be very busy!). AESA do not take cases to court and I am thinking that I may need to use a claims firm such as Gate 28 who operate in the Spanish court in this respect, although it is annoying that Iberia have not yet paid. Anyone have any advice on using Gate 28 or on general dealings with an Iberia complaint? You would think that it would be in Iberias interest to treat regular long haul passengers with them more fairly.

JPears

If Iberia have a UK business address, especially if its registered with companies house, you can use the UK courts and do it yourself. Have you dowlnoaded and read the most excellent Vauban's guide?

richardw

Have you considered the European Small Claims Procedure?

Paulfeg

Hi
Many thanks for your reply. New to the forum so I haven't seen these. Could you advise how I access these please. Tried clicking on your link but does not take me to it.
Regards
Paul

Justice13075

Google and download "Vaubans Guide" all explained

Paulfeg

Hi
I haven't so far considered European Small Claims Procedure.
Do you know where I may find further info please?
Regards
Paul

Justice13075

First read the guide i mentioned all in there

Paulfeg

Hi
Thanks I will do that.
Regards
Paul

JPears

Information on the ESCP is mostly within Ryanair, courtesy of the honourable Dr Watson.

https://www.flightdelays.co.uk/blog/2015/1266/flight-delay-compensation-claims-against-iberia