Far too complicated to claim cash backs😡

DukeEllington

I have just tried to claim a cash back on a fridge I've bought from John Lewis.
I was unable to do this on my main computer (John Lewis customer service were 100% helpful but didn't understand why it wouldn't work). Moved on to my iPad....it worked but oh my god what a pain.
I had to enter an uploaded invoice...
Model number...
Serial number...
Date......
PRice of item ...
even though all of this was on the uploaded invoice.
Then when I thought I'd completed I had to enter serial number of the fridge...
Bank details sort code a/c number etc
I was exhausted by the time I'd finished ok so I consider myself fairly competent on a computer but this was all too much.
JUST MAKE IT EASY🙄Please please !
DUke🙂

agrinnall

Doesn't sound particularly onerous to me, but if you don't want the cash back, don't do it in future.

HiToAll

DukeEllington wrote: »

I have just tried to claim a cash back on a fridge I've bought from John Lewis.
I was unable to do this on my main computer (John Lewis customer service were 100% helpful but didn't understand why it wouldn't work). Moved on to my iPad....it worked but oh my god what a pain.
I had to enter an uploaded invoice...
Model number...
Serial number...
Date......
PRice of item ...
even though all of this was on the uploaded invoice.
Then when I thought I'd completed I had to enter serial number of the fridge...
Bank details sort code a/c number etc
I was exhausted by the time I'd finished ok so I consider myself fairly competent on a computer but this was all too much.
JUST MAKE IT EASY🙄Please please !
DUke🙂

really??? .....

Le_Kirk

..... and isn't it annoying that you've already pushed the unit back to the wall when you find out you want the serial number. Why don't manufacturers put them on the front. I always write mine on the paperwork before installation.

DCFC79

Doesn't sound too much work for a cashback deal.

ERICS_MUM

They are hardly likely to make it easy for you to relieve them of money though, to be honest. Lots of people won't bother, which is good for the retailers.

Alice_Walker

DukeEllington wrote: »

I have just tried to claim a cash back on a fridge I've bought from John Lewis.
I was unable to do this on my main computer (John Lewis customer service were 100% helpful but didn't understand why it wouldn't work). Moved on to my iPad....it worked but oh my god what a pain.
I had to enter an uploaded invoice...
Model number...
Serial number...
Date......
PRice of item ...
even though all of this was on the uploaded invoice.
Then when I thought I'd completed I had to enter serial number of the fridge...
Bank details sort code a/c number etc
I was exhausted by the time I'd finished ok so I consider myself fairly competent on a computer but this was all too much.
JUST MAKE IT EASY🙄Please please !
DUke🙂

If that left you exhausted maybe it's time for a trip to the doctor?

Honestly, was it any more exhausting than recounting the same information in your post?

Spank

Poor poor you, have herbal tea and a lie-down, then book a session with your therapist (assuming it's not to arduous to book)

Edwood_Woodwood

Don't listen to them OP, they're jealous because they're not getting a cashback and/or they don't have a new fridge and/or they can't afford to shop at John Lewis.

fleshandbone

I agree with the OP, they could make it much easier, shame on them.

stugib

DukeEllington wrote: »

Model number...
Serial number...
Date......
PRice of item ...

even though all of this was on the uploaded invoice.

You assume there's a person going through them all. They probably had this entered separately to do some pre-filtering or validation by a computer to avoid wasting time on false, duplicate or erroneous claims. Much easier than trying to recognise those things from various invoice formats in varying qualities of uploads. Invoices can then be checked by a person randomly/once filtered.

DukeEllington wrote: »

Then when I thought I'd completed I had to enter serial number of the fridge...
Bank details sort code a/c number etc

How would you like them to pay you without this info?