Vodafone Leaving Early - Penalty?

johnb80

Jon_01 wrote: »

Make sure you're talking to business cs, not the domestic side. As JJ says, you should have an SLA (check your contract)...

We haven't been given any form of SLA at all.


J

Vodafone

Hi johnb80,

Sorry for the issues you've had previously trying to contact our Business Live Chat team.

Please follow this link here to our website and click the two 'Business' tabs on the page and select the option to start a Live Chat session with one of our advisers.

Thanks,

Nathan

Social Media Operations

Vodafone UK

johnb80

Vodafone wrote: »

Hi johnb80,

Sorry for the issues you've had previously trying to contact our Business Live Chat team.

Please follow this link here to our website and click the two 'Business' tabs on the page and select the option to start a Live Chat session with one of our advisers.

Thanks,

Nathan

Social Media Operations

Vodafone UK

Hi Nathan,


Perhaps you should try this link yourself, I do get to the Live Chat part but then I have 3 choices - Pay as you go phone bill, Pay monthly Phone Bill or join Vodafone. The option I need to target a thermos nuclear device at Vodafone isn't there nor is any way to complain, seek help etc.


I appreciate your help.


I have to admit I have now involved the Ombudsman by way of a formal complaint.


John