Help !!!!!

greyteam1959

Oh my god.....
Had my mobile stolen while staying in a villa in Portugal last month.
Just got my mobile phone bill £4252.00 !!!!!!!!!!!!!!
I cancelled it as soon as I realised it had been stolen but it was 3 days before I noticed it missing...............
Can anybody tell me if I will have to pay this bill ??????
I havent got £4252.00 !!!!!!!!!!!
Can anbody tell me what I am going to do about this PLEASE
Thanks in advance and sorry if its been covered somewhere else

mobilejunkie

I can't advise you on that nasty dilemna, I'm afraid. All I WOULD suggest is that others learn something from it and make sure they ALWAYS have a unique pin code on their sim card AND another on their phone. At least when they switch it off both should be useless to anyone else. I know there are some very good other people on here who may be able to advise you, otherwise it's a legal helpline or an appeal to the network (the latter would have been my first port of call actually). One of the most intelligent and helpful is called Quentin. What he says always appears to me be be spot on so hopefully he may pick this up.

john-306

I'm amazed that the company never queried the cost as it was being run up.
They must have done some calling to run that much up in 3 days.
It works out to £1 a min every hour for 3 days:eek:

Woby_Tide

insurance might have covered some but as they seemingly 'cracked' you rphone immediately it's safe to assume you didnt have a PIN on the SIM card so they'll probably wriggle out of it on teh premise you didn't take reasonable precaustions to safegard it. Unless they become sympathetic then they will probably hold you to most of the bill but let you pay it off over time maybe.

Damocles

What a horrible thing to happen.

First thing:
Are all the call charges on your bill from usage before you reported it stolen?
If there are charges listed after you reported it stolen then you should not be liable for those.

Second thing:
Do you have insurance for unauthorised usage in the event of your handset being stolen?
You'll need to check with your service provider, even if you don't you should still be able to negotiate some form of payment plan.