most amazing story re. PC World

Alias_Omega

FallingDownMan wrote: »

There is a limit to the number of dead/always on pixels allowed on LCD screens and it isn't zero. Many shops/stores would refuse to take such an item back because it is still saleable and fit for purpose. Not many would do it automatically and without question. Unpleasant, but true.

Anyone who did replace it is actually showing far greater level of customer care than you are prepared to allow for.

What happened to the customer is always right etc? The fact that i opened the box on the replacement and went through many items shown that there was an fault with all of the items.

You would you pay £1000 for a LCD tv, to find that you have 10 pixels out that were constantly white.. Of course not..

So why should it apply to a ickle camera LCD screen.

Mist001

Of all the critics of PC World, I would ask; Why did the person go there in the first place? They obviously thought they were getting a good deal.

There is no independent builder/specialist that can nearly match PC World for prices and that's what attracts customers. People can buy a PC system from PC World for which someone else would charge them £200 more.

I'd bet that there is nobody on this board that can build a legitmate PC even near the price that PC World offers. Hardware, software, operating system, minimum 1 years warranty? Can't be done.

PC World offer a service to allow people to buy PCs at the lowest possible price, which seems fair enough to me. The PC techs new job is to advise people on getting the best value for their money and what they want to do with the PC.

This stuff with the bricks is an urban myth. It happened a few times on eBay where people had bought video recorders online and were delivered a boxful of bricks but come on????? A person walks into PC World and expects to return a boxful of bricks!!!

Every scam artist would be trying it if it was that easy. Dopey customer + dopey sales assistant = urban myth.

It's not true.

BTW, I have never, nor would I ever work for PC World or any of its affiliated companies. I'm just saying what seems to be common sense, slagging off big business isn't even controversial anymore, it's now the norm and boring.

Michael.

FallingDownMan

BillScarab wrote: »

While the above may be true, how is it relevant to a machine with a cracked hinge?

Well, it isn't - it was answering the previous post, which held similar relevance

However, broken hinges were often classed as 'user-induced'. Yes, I know. I didn't like it, either. Sometimes it was the same machines exhibiting the fault. A warranty would have covered it, even if it was only a few months old, but the manufacturer's one didn't. Broken out of the box would be a different matter, though.

If customers kicked off enough they'd usually get their own way withing the 12 month period..

FallingDownMan

Alias_Omega wrote: »

What happened to the customer is always right etc?

It only ever existed in people's imaginations

The reality is that manufacturing processes mean that LCD displays cannot be guaranteed to be pixel-perfect. Most manufacturers specify the number of dead pixels allowed - and it is quite scary.

Take a look at Acer here.

Or at a general overview here.

Or at Dell here.

I just don't like the idea of calling a vendor names when

a) they didn't have to do anything about a problem

b) they DID do something about it. Twice.

c) it is Olympus' fault (or the display manufacturer) that there are dead pixels.

I'd always complain because I don't like it either. But the industry standard is something a lot of people know nothing of, and they should do before they start laying blame

Dead_Eye_Jones

Buy online, under the distance selling act you get 7 days no quibble refund. Dead pixels on your LCD? No probs. Just say you dont want it anymore. Worked for me


I knew a guy who claimed he used to buy snooker cues in Argos, a cheap one and a pricey one. He'd take the cheap one back in the expensive case. Im sure Argos staff are well informed on this scam these days.

Mist001 wrote: »

I'd bet that there is nobody on this board that can build a legitmate PC even near the price that PC World offers. Hardware, software, operating system, minimum 1 years warranty? Can't be done.

You lose that bet. Are you crazy? I've built waaaaay better machines for waaaay less! People go there because its a brand. Its not rocket science. Its marketing.

I guess with PC world you get a machine stacked with bloatware. And oh you get a warrenty that they might not even honour. So I'll give you that
:rolleyes:!

Components come with warranties too. Not that a PC I built myself has ever gone wrong ! And most builder geeks will be using free Open Source software of will go OEM - the same as PC World. Just buy OEM when you buy your hardware - no prob with that !


Dont get me wrong, I agree there is a place for a store like that. But it really only suits a certain "type" of customer.

HoofeHearted

PC World PCs (and others) are cheap because of the "cheap" parts inside.

I have had people bring me Packard Bell and similar desktops because "it's died". If they are lucky it is the underpowered PSU that has died. If they are unlucky, it is the underpowered PSU that has killed the MOBO.

I always replace the PSU on these PCs with a suitably rated PSU (350W minimum), but usually 450-500W.

I also agree withposter above. It is easy to build a better PC than PCW for same or lower price.

Alias_Omega

FallingDownMan wrote: »

It only ever existed in people's imaginations

The reality is that manufacturing processes mean that LCD displays cannot be guaranteed to be pixel-perfect. Most manufacturers specify the number of dead pixels allowed - and it is quite scary.

Take a look at Acer here.

Or at a general overview here.

Or at Dell here.

I just don't like the idea of calling a vendor names when

a) they didn't have to do anything about a problem

b) they DID do something about it. Twice.

c) it is Olympus' fault (or the display manufacturer) that there are dead pixels.

I'd always complain because I don't like it either. But the industry standard is something a lot of people know nothing of, and they should do before they start laying blame

Though thanks for posting..

Shame is did not read it though.

esuhl

FallingDownMan wrote: »

There is a limit to the number of dead/always on pixels allowed on LCD screens and it isn't zero.

Yes it is... sometimes. It depends on the specification.

nickmack

esuhl wrote: »

Yes it is... sometimes. It depends on the specification.

Generally a 'zero pixel tolerance' is referred to a Class I. Some manufacturers do provide this warranty on some screens including Phillips and Toshiba.

tomsolomon

I done this...
I had xp set up on my c drive and installed Ubuntu on another partition.
They still wouldnt touch it.:mad:
They said the only way they would is if I reset the laptop to factory settings. So had to wipe out my linux installation which took me weeks to configure properly, And I had to backup all my files in windows so I could wipe the HD and restore it to factory.
The laptop has been back to the tech guy three times now, its had a completely new motherboard and I have to take it back again because theres still problems.
When I ask them they say theres an unlimited repairs policy.
I say eat trading standards you robbin sods, and stop trying to fob me off with a dodgey laptop.....
They have just about had their benefit of the doubt.:D