most amazing story re. PC World

chunter

Concrete evidence of incompetence.

chunter

For the OP again..

Suppose it costs extra for Windows...

sco0ter

How long did it take him to convince the tech guys that it WASNT a PC???

banger9365

i am supriced they new it was Linux and then told him he neaded norton to fix it ,thats what they seen to do at one near me

Minerva69

I once took some software back to PCW that was faulty and I had to show the manager how to install it on one of their PC's because he wanted to check it and he didn't know how!

Alias_Omega

I bought a camera from the place, back in the days when 2MP was the rage, it was after christmas in the sales. A olympus item.

When i got it home, i turned it on to find 3 pixels on the CCD screen out. Therefore i took it back asap, to be told that this was acceptable. Well in my eyes it was not, and the item was replaced. I turned that one on, and this one had 1 out, again, another item was sourced and eventually one was found with all pixels present.

What happened to keeping the customer happy..

I just said that if 1 pixel was accurate today, what will it be like in 12 months..

Stupid monkeys..

Alias_Omega

as too the gym with the linux, can he not reinstall vista, then take it back to another store or contact the manufacturer for advise..

FallingDownMan

Alias_Omega wrote: »

I bought a camera from the place, back in the days when 2MP was the rage, it was after christmas in the sales. A olympus item.

When i got it home, i turned it on to find 3 pixels on the CCD screen out. Therefore i took it back asap, to be told that this was acceptable. Well in my eyes it was not, and the item was replaced.

Stupid monkeys..

Sorry, but calling them names when you are wrong doesn't look very good!

There is a limit to the number of dead/always on pixels allowed on LCD screens and it isn't zero. Many shops/stores would refuse to take such an item back because it is still saleable and fit for purpose. Not many would do it automatically and without question. Unpleasant, but true.

Anyone who did replace it is actually showing far greater level of customer care than you are prepared to allow for.

FallingDownMan

Alias_Omega wrote: »

as too the gym with the linux, can he not reinstall vista, then take it back to another store or contact the manufacturer for advise..

Most of the people who do this (and make snotty comments about the staff at PC World) know far less about computers than they make out.

Many PC World computers have a built in recovery system which the user is supposed to make a backup from. In all the cases of some clown installing Linux I came across, no one had ever made a backup of thsi recovery system (which the PC usually nags you about when you turn it on) and so they had effectively erased their copy of Windows off the machine and destroyed the install disk!

The manufacturers will not usually supply a copy of Windows without charging at least £25 for it, except where a missing/faulty copy is reported within a few weeks of purchase.

BillScarab

FallingDownMan wrote: »

Most of the people who do this (and make snotty comments about the staff at PC World) know far less about computers than they make out.

Many PC World computers have a built in recovery system which the user is supposed to make a backup from. In all the cases of some clown installing Linux I came across, no one had ever made a backup of thsi recovery system (which the PC usually nags you about when you turn it on) and so they had effectively erased their copy of Windows off the machine and destroyed the install disk!

The manufacturers will not usually supply a copy of Windows without charging at least £25 for it, except where a missing/faulty copy is reported within a few weeks of purchase.

While the above may be true, how is it relevant to a machine with a cracked hinge?