How do you rate your bank accounts service?

colsten

Regular MSE poll for CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. I don't know how "customer service" is defined, but I cast a vote, anyway.

Get voting here if you fancy taking part:

http://www.moneysavingexpert.com/poll/01-08-2016/how-do-you-rate-your-bank-accounts-service

bigadaj

colsten wrote: »

Regular MSE poll for CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. I don't know how "customer service" is defined, but I cast a vote, anyway.

Get voting here if you fancy taking part:

http://www.moneysavingexpert.com/poll/01-08-2016/how-do-you-rate-your-bank-accounts-service

.. But they're all my main bank account....

societys_child

I don't know how "customer service" is defined,

Me neither, Suppose you'd have to contact them about a problem, which I've not had to do, to know if their cs is any good.
I try to avoid that, don't like to draw attention . . .

Anthorn

Agree with the foregoing posts. Customer service is subjective.

Consider for example my opening of a Lloyds Bank Classic current account: Lloyds Bank to me conjures images of old men in a dim and dusty room sat in leather chairs and smoking fat Cuban cigars. That's carried through to their account opening where the wheels turn ever so slowly. If you can go off and do something else for a couple of days it's all good. But if you want to get on and get it done you'll come to grief because although you have your sort code and account number the account is not fully operational. In particular credits into the account will be shown in your online balance, but not in recent transactions in your online banking because the credit was done before your name was on the account. Then you phone them to initially discover that they cannot find your account but after some digging they find it. But then you very quickly discover that the person you're speaking to doesn't know their backside from their elbow.

In conclusion, the above difficulties were due to myself pushing ahead and essentially being too quick for Lloyds Bank. Well, you know, this is the Internet age and the 21st century. So in this case is Lloyds Bank customer service at fault?

xylophone

In conclusion, the above difficulties were due to myself pushing ahead and essentially being too quick for Lloyds Bank

https://forums.moneysavingexpert.com/discussion/comment/71011990#Comment_71011990

Ok let's look at opening a Tesco Bank current account: After the online application is completed they send a welcome pack containing forms by post. The current account is then opened 14 days after they receive the forms. Now we come to the guaranteed 7 day switching: The switch is started when the new debit card is activated. That looks like a lot longer than 7 days from account opening. We wait three days for the welcome pack and probably another 3 days for them to receive the forms and then 14 days for them to open the account and then probably up to 10 days to receive the debit card and then 7 days for the switch.

Hey I think Noah had a Tesco Bank Current Account before the flood washed away his debit card!

Festina lente (at the account provider's pace) might be the best advice!:)

Anthorn

xylophone wrote: »

https://forums.moneysavingexpert.com/discussion/comment/71011990#Comment_71011990



Festina lente (at the account provider's pace) might be the best advice!:)

So how exactly does your post relate to this thread? A case of thread hijacking? But really personal attacks on me are exceedingly boring these days as are those who do them.

xylophone

So how exactly does your post relate to this thread? A case of thread hijacking? But really personal attacks on me are exceedingly boring these days as are those who do them.

Oh, come on!

upoiupou

I see customer service as any contact and dealings you have with the bank. You're the customer, how is their service? For example, quality of information, ease of opening the account, how smoothly you could transfer direct debits, how well and how quickly they respond to queries, how well and how quickly they fix things if there's a problem.

I found Santander were a nightmare. They seem to have very poor training and systems. Weird things happen and then it's difficult and frustrating to sort out. For example when a cheque I wrote was rejected it took three long calls to even find out that Santander themselves had stopped it, and then they were unable to provide a reason why. Another time, I transferred money online between Santander accounts and it showed that it had left one account but didn't show that it had arrived in the other one - again, several frustrating phone calls and a lot of effort to sort it out.

Now I'm with Smile, and they're great. The only problems are the ones I cause, like losing my debit card, and they sort these out really well.

Anthorn

upoiupou wrote: »

I see customer service as any contact and dealings you have with the bank. You're the customer, how is their service? For example, quality of information, ease of opening the account, how smoothly you could transfer direct debits, how well and how quickly they respond to queries, how well and how quickly they fix things if there's a problem.

I found Santander were a nightmare. They seem to have very poor training and systems. Weird things happen and then it's difficult and frustrating to sort out. For example when a cheque I wrote was rejected it took three long calls to even find out that Santander themselves had stopped it, and then they were unable to provide a reason why. Another time, I transferred money online between Santander accounts and it showed that it had left one account but didn't show that it had arrived in the other one - again, several frustrating phone calls and a lot of effort to sort it out.

Now I'm with Smile, and they're great. The only problems are the ones I cause, like losing my debit card, and they sort these out really well.

Snap. I went through every transition of the bank from National Girobank to Santander and then moved to smile where I smiled for a long time. Seems to me that the rot set in with Santander. Previously Girobank plc and Alliance & Leicester were a continuation of National Girobank but Santander was a different ball-game. Less attention to customer service and more profiteering and I became just a number.

Archi_Bald

Dear me, I thought the last Santander bashers had long left this earth. Shows how wrong I was.

Mr_Goodkat

Archi_Bald wrote: »

Dear me, I thought the last Santander bashers had long left this earth. Shows how wrong I was.

At 3% interest on £20k and cashback on direct debits the Santander 'service' will do just fine for me!!

Saying that with 30+ current accounts and umpteen credit cards, savings accounts and other investments I am yet to have a single significant problem with any bank but then I tend not to speak to them or particularly visit them unless I really have to.