Affect Energy Reviews: Give your feedback

john2002

I fully intended switching from Eon to Affect mainly on the strength of the good (albeit limited) reviews on their Customer Service. I completed the initial form and a quote for £160/mth was returned plus a statement that I would be paying over £700 pa less than I would with my old supplier. This seemed a little strange since I am currently paying £143/mth to Eon. I assumed this was because Eon use estimated quarterly readings quite a lot. I sent an online contact form on Thursday to get Affect's reaction and ask if DDs were adjusted on a monthly basis to reflect the monthly metre readings but no reply by Monday. I sent an email Monday with the same query and still no reply by Tuesday night. I have impaired hearing and it is VITAL I can communicate via emails or phone texts so I will have to find another supplier to switch to. I think that for a newish company, which still has a lot to prove, not even sending a timely acknowledgement to a general query is disappointing at best.

katejo

john2002 wrote: »

I fully intended switching from Eon to Affect mainly on the strength of the good (albeit limited) reviews on their Customer Service. I completed the initial form and a quote for £160/mth was returned plus a statement that I would be paying over £700 pa less than I would with my old supplier. This seemed a little strange since I am currently paying £143/mth to Eon. I assumed this was because Eon use estimated quarterly readings quite a lot. I sent an online contact form on Thursday to get Affect's reaction and ask if DDs were adjusted on a monthly basis to reflect the monthly metre readings but no reply by Monday. I sent an email Monday with the same query and still no reply by Tuesday night. I have impaired hearing and it is VITAL I can communicate via emails or phone texts so I will have to find another supplier to switch to. I think that for a newish company, which still has a lot to prove, not even sending a timely acknowledgement to a general query is disappointing at best.

Sorry to hear your problem. Perhaps someone could ring on your behalf and tell them that you need to communicate by email/text (unless you did that when you first registered)? They should adapt to make allowance for that.
I haven't had any problems yet and am pleased with the way in which they request readings monthly and then let me know how much credit I have with them. That will allow adjustments to monthly payments if needed.

ChrissieCooke

Just switched to Affect and it was completely painless. I did everything online and I really like their simple, clear website. I just wanted a straightforward monthly direct debit, dual fuel deal fixed for 12 months. I saw some reviews complain that they took the first payment very quickly which they did, but switch went very smoothly - I was up & running with Affect within a couple of weeks. Been with Affect for 2 months now and I am very happy with their communications. I came off a fixed plan with EON and the best deal EON could offer me was a staggering £336 per month for dual fuel (it is a large house) - Affect are charging £196 for the same annual energy estimates!:T:T

bathtub

I've been with Affect energy now for nearly two months and my final gas bill with EDF still hasn't been resolved.
Apparently (according to Affect) when you change energy suppliers if customer meter readings are supplied these are sent to some arbitrary energy regulator who will amend them if they think they don't look right. This happened in my case and was not picked up by Affect, resulting in EDF sending me a final gas bill nearly two months after I'd left them with an ESTIMATED final meter reading. The reading was in EDF's favour!
I still don't know if this has been resolved as neither company respond to emails and dealing with it by phone doesn't produce an audit trail.

System

bathtub wrote: »

I've been with Affect energy now for nearly two months and my final gas bill with EDF still hasn't been resolved.
Apparently (according to Affect) when you change energy suppliers if customer meter readings are supplied these are sent to some arbitrary energy regulator who will amend them if they think they don't look right. This happened in my case and was not picked up by Affect, resulting in EDF sending me a final gas bill nearly two months after I'd left them with an ESTIMATED final meter reading. The reading was in EDF's favour!
I still don't know if this has been resolved as neither company respond to emails and dealing with it by phone doesn't produce an audit trail.

You will not pay for the same energy twice. The reasons why all meter readings are passed to an industry third party for verification is because:

1. Often meter readings are not supplied on switch.

2. Some people misread their meter.

3. Some people just lie because they think that they can save a few £s.

When meter readings are changed by the Data Collectors, the amended reading will appear on the Final Bill with an ‘E’ annotation.

Edit:

I should have added that it is important that the opening and closing meter readings agree. If they don't, then complain to the gaining supplier as it has the Licence obligation to manage all aspects of the switch.

Chrishazle

An update, 4 months in, no real problems, switchover was painless - and a few days ago I got, out of the blue, a refund from BG as they'd switched me to stndard variable instead of leaving me on my old rate until the switch ocurred.

Affect's customer service is first class, whether by email or phone. I changed my email address, they changed my login but forgot to change the account email, so 2 months reading requests went unanswered, no hassle from them, and as soon as I flagged it they sorted it. I rather like giving them monthly readings as it means I as well as they keep track of what I'm using!

tuesdayweld

I am with EDF and they have always over-estimated my actual gas consumption, whether or not I submit an actual reading - they eventually adjust bill once I get onto them and discuss the matter in depth and provide a duplicate reading. I used to have a direct debit set up with them but regretted this when they automatically placed me on Standard Variable Tariff - my quarterly gas bill massively inflated and based purely on estimated readings!. I am now with their fixed Blue + Price tariff and financially a lot better off (even with estimated gas usage).


EDF, EON, BT and Scottish-Power have reputedly been the four main worst culprits in recent past in regards to overly-exaggerated gas bill estimations. That was until OFGEM came under aggressive government scrutiny April 2017. Consumer angst a lot calmer if you 'Google search' complaints relating to these specific energy giants - much has changed since Mrs May came into power, precisely because it was at the very top of Tory political agenda - Labour still banging on about 'free education for all' to notice May's election victory in times of relentless economic hardship and ordinary people unable to afford energy hikes and spikes!

katejo

ChrissieCooke wrote: »

Just switched to Affect and it was completely painless. I did everything online and I really like their simple, clear website. I just wanted a straightforward monthly direct debit, dual fuel deal fixed for 12 months. I saw some reviews complain that they took the first payment very quickly which they did, but switch went very smoothly - I was up & running with Affect within a couple of weeks. Been with Affect for 2 months now and I am very happy with their communications. I came off a fixed plan with EON and the best deal EON could offer me was a staggering £336 per month for dual fuel (it is a large house) - Affect are charging £196 for the same annual energy estimates!:T:T

I have also had a very smooth switch. I have now been with them for just over 3 months with no problems. I like the way that I can see how much credit I have at each monthly statement so I could adjust payments if needed.

katejo

Chrishazle wrote: »

An update, 4 months in, no real problems, switchover was painless - and a few days ago I got, out of the blue, a refund from BG as they'd switched me to stndard variable instead of leaving me on my old rate until the switch ocurred.

Affect's customer service is first class, whether by email or phone. I changed my email address, they changed my login but forgot to change the account email, so 2 months reading requests went unanswered, no hassle from them, and as soon as I flagged it they sorted it. I rather like giving them monthly readings as it means I as well as they keep track of what I'm using!

I also found that the reading before last appeared to go unanswered and I didn't get a statement email. Now I have had a rush of 3 statements. It looks as though they did an estimate last time and then had to correct it when I supplied the next readings. I haven't had to ring them yet so can't comment on that aspect.

Paulee

I've used many energy companies over the years, always looking for the best deal, some have been dreadful and others, not bad. I moved to Affect in January and after a couple of months also moved my mother to them as well. To date they are the best energy company I have been with and I've been delighted with their customer service. Just hoping that this continues and that I get a good deal when my fixed tariff ends in Feb '18 :beer: