local council

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[FONT=&quot]Council doing some works inside relative flat but she and other residents had no say in how it should be done, they were told what was going to happen by contractors. The contractor plaster wall and decorated part they worked on but the rest of the room looks bad only partly decorated. Can she insist they complete the room as it was not her choice to do the works or given any choiic on it.
My relative got home contents insurance would it be possible for her to claim on it to get the rest of room finished off decorating wise and for them to claim the money back from council as they are playing hard ball with residents in block. Any help would be appreciated thanks :T[/FONT]

elsien

Surely it's better to have necessary maintenance work done than not?
Can't she slap a bit of paint on herself?
On what grounds does she think she would be claiming on the insurance?

Savvy_Sue

That is the downside of social housing. Unlikely they will decorate a whole room if only part was worked on, but they may offer 'paint vouchers' or similar to buy decorating materials - the Housing Association I used to work for would do this on occasion.

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elsien wrote: »

Surely it's better to have necessary maintenance work done than not?
Can't she slap a bit of paint on herself?
On what grounds does she think she would be claiming on the insurance?

on the grounds that she was not consulted and had no choice in the matter whatsoever just said they were going to change all doors in block and all the same colour on outside, this entailed painting part inside her home with white paint, raidator now off white and their door stands out from rest, expect she will have to wait until it goes off colour.
She is a pensioner and not able to do much herself and still getting over shock of how they treated her. shocking.

SevenOfNine

Contact the Councillor for her specific catchment area within the place she lives & make a pest of yourself. The correct department will jump higher if they have a councillor on their back. Also, check the LA website, ours has 'complaints & compliments' that can be completed then tracked.

Savvy_Sue

Personally, before contacting the councillor, I'd see what information was on the website about repairs and maintenance, or in her tenancy agreement. There may be a complaint to make about communication, but I'm not convinced there is one to make about not completely re-decorating the hall.

SevenOfNine

Some (mine, but not all) are perfectly able to give vouchers to purchase the means to reinstate damage to decorating in the undertaking of necessary maintenance.

However, they don't necessarily undertake the actual work & your relative may need to meet certain criteria as determined by her own Local Authority. This is where your Councillor should step up to the mark & find out quickly exactly what can/can't be done, as opposed to a LA member of staff............I was one for many, many years moving across several different departments.

The order of the day was fob of the public but if a Councillor says "jump" the answer is "how high".

teddysmum

Councils are cutting down on considerations given for decorating.


Ours used to give local DIY store vouchers to anyone moving into a council property, but no longer do, even if the house is shabby.

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Savvy_Sue wrote: »

Personally, before contacting the councillor, I'd see what information was on the website about repairs and maintenance, or in her tenancy agreement. There may be a complaint to make about communication, but I'm not convinced there is one to make about not completely re-decorating the hall.

It is not a hallway it her living room and it is making her very depressed just living it is. :mad:

missile

If it is inside her property, am not entirely sure why her living room door had to painted? Someone from council must have gained access and explained what was to be done?

their door stands out from rest, expect she will have to wait until it goes off colour.

Please explain. Is it a different colour or simply fresh? Colour will not change with age.

Perhaps the contractor did not do as instructed to the standard required by council and perhaps you should follow this up.

If you are unsatisfied with council response, speak with her elected councillor.

elsien

If it's white gloss, it probably stands out because the older paintwork may have yellowed with age.
I still go back to a tin of paint and an afternoon slapping it it on, if it's bothering your relative that much. Parent is 77 and still handy with a brush, so being a pensioner in and of itself doesn't make you incapable. Alternatively you and other relatives could do it for them.