Finding out date of speed awareness course done

Quentin

Mercdriver wrote: »

If you read the whole thread you will find the answer:

I have read the whole thread.


The post you quote doesn't make sense:

britishboy wrote: »

....Phoned today to negotiate my renewal price and according to them they have to record of my speed awareness course

I assume there is a typo in it


It could read that according to the insurer they have "no" record of the SAC!


Unless you know better??

Mercdriver

Quentin wrote: »

I have read the whole thread.


The post you quote doesn't make sense:





I assume there is a typo in it


It could read that according the insurer they have "no" record of the SAC!


Unless you know better??

I assumed from the phasing of the remainder of the sentence since to makes no sense in that sentence whereas no makes sense.

However the OP says he did inform them. So he isn't just now informing them as you attest.

Now it may be that they failed to put it on the system. On the next rrenewal, how is the OP to know they have failed to do so. He was offered renewals and in good faith he accepted them at the price offered. How can he be expected to renegotiate this now after the time. So if they changed the price retrospectively I would be taking it further. he should not be put to a disadvantage due to their error.

longwalks1

Sorry guys I replied from my phone is it was a typo, should of read

No record of it on their system

Quentin

britishboy wrote: »

Sorry guys I replied from my phone is it was a typo, should of read

No record of it on their system

That is why you need to be aware they may want paying increased premiums for previous years. (If attending a SAC does mean they load the premium)

Mercdriver

Quentin wrote: »

That is why you need to be aware they may want paying increased premiums for previous years. (If attending a SAC does mean they load the premium)

Except if he had informed them (and bearing in mind all insurance call centres within the Admiral group record ALL calls - my wife was until very recently a supervisor there) and they failed to record it, and then they offered him insurance at a given price which he accepted in good faith, if they asked for money I would be speaking to the ombudsman about it.

Nasqueron

Maybe check your email history for a confirmation from the people who organised the course (might be TTC?)

Quentin

Mercdriver wrote: »

Except if he had informed them (and bearing in mind all insurance call centres within the Admiral group record ALL calls - my wife was until very recently a supervisor there) and they failed to record it, and then they offered him insurance at a given price which he accepted in good faith, if they asked for money I would be speaking to the ombudsman about it.

Your scenario is a different one to the one I am commenting on.


Obviously if the OP can prove he did notify them of his attendance then he should not be involved in any other charges now.


(Though you say your wife says when she worked there they used to record all calls except the ones they "failed to record"?? Sounds like they have a get out there!)


FYI you can speak to the ombudsman call centre at any time, however you cannot escalate a complaint there until first making a complaint to the insurer.


Then if you are unhappy with their reply or they ignore you for 8 weeks you can escalate the complaint to the FOS for their adjudication.

tired_dad

checkyour email. I renewed with Admiral last week and spoke with them to reduce the quote (went from £773 to £640 ish, just with a 5 min phone call).

Anyway I declared an old SAC. Couldnt remember the exact date but a quick search of my email client revealed the email confirmation of the booking. I was able to give Admiral the exact date of the course