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Credit note with limited usage period and unable to use on sale items
Comments
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marliepanda wrote: »Well considering the starting point is 'all sales in store should be assumed final (unless misdescribed or faulty)' if you DO want to take things back cos you bought the wrong thing, then yeah, you need to read the stores refund policy.
If you don't, then you can't moan when they don't do what you want, even though the store is giving more than they legally have to. They could give a credit note with an expiration of 1 minute so you have to supermarket sweep around the shop if they really wanted to.
Shopping for you must me a very hard graft.
You buy from 10 shops in one day...hang on before i buy i must consider the refund policy....chill out what will be will be, stop being so negative and be positive....have some faith.0 -
fleshandbone wrote: »Shopping for you must me a very hard graft.
You buy from 10 shops in one day...hang on before i buy i must consider the refund policy....chill out what will be will be, stop being so negative and be positive....have some faith.
It's really not. I just buy stuff I want, not stuff in the wrong size or stuff I'm not sure I like.
Or I buy online...0 -
marliepanda wrote: »It's really not. I just buy stuff I want, not stuff in the wrong size or stuff I'm not sure I like.
Or I buy online...
Go ahead enjoy them refund policy's
Have a thrilling time.:p0 -
I'd approach this from three angles...I decided I wanted to return them (unworn of course) but they don't do refunds. I now have a credit note. I already checked using MSE and it appears I have no right to a refund, not even an exchange.
My issue is that the credit note has a 90 day expiry date from the date of the original receipt and it states that it can't be used on sale items.
No idea whether they're allowed to put such restrictions on a credit note.
1. Their legal responsibilities.
As you have seen, you have very little rights here. The store could have said "sorry, we won't take them back at all". Or they could offer you anything they wanted to that is better, from your point of view, than that. They could have offered you a credit note for half the value of the trainers that you can only spend between 10am and 11am on a Tuesday, while wearing a yellow t-shirt, on items with "42" in their barcode. At which point you could say "I'll keep the trainers" or "I'll take the credit note with the restrictions".
The only point I want to make here is had you have known about the restrictions of the credit note at the time would yuo have taken it, or would you have kept the trainers? If the answer is you'd have kept the trainers, can you now use the credit note to buy the trainers again? If not then I think you could argue that you should be able to. But that would be a lot of hassle to get back a pair of trainers that you don't want!
2. Their contractual responsibilities.
Some shops offer terms over and above the legal minimum. If when you bought the trainers there were signs up saying "we are happy to refund or replace any items that you are not happy with" then this would have formed part of the contract. And they should now honour that.
I'm guessing that if that isn't their policy they wouldn't have had such signs up.
3. Customer service.
I agree that this is poor customer service. Probably best not to shop there again (after you've used the voucher!). Probably best to tell your friends and family not to shop there.
I understand this doesn't help you in the here and now, but at least it means that you won't get hit by the same problems there again.
And if they start to lose custom they might realise that their policies need changing.0 -
JimmyTheWig wrote: »I'd approach this from three angles...
1. Their legal responsibilities.
As you have seen, you have very little rights here. The store could have said "sorry, we won't take them back at all". Or they could offer you anything they wanted to that is better, from your point of view, than that. They could have offered you a credit note for half the value of the trainers that you can only spend between 10am and 11am on a Tuesday, while wearing a yellow t-shirt, on items with "42" in their barcode. At which point you could say "I'll keep the trainers" or "I'll take the credit note with the restrictions".
The only point I want to make here is had you have known about the restrictions of the credit note at the time would yuo have taken it, or would you have kept the trainers? If the answer is you'd have kept the trainers, can you now use the credit note to buy the trainers again? If not then I think you could argue that you should be able to. But that would be a lot of hassle to get back a pair of trainers that you don't want!
2. Their contractual responsibilities.
Some shops offer terms over and above the legal minimum. If when you bought the trainers there were signs up saying "we are happy to refund or replace any items that you are not happy with" then this would have formed part of the contract. And they should now honour that.
I'm guessing that if that isn't their policy they wouldn't have had such signs up.
3. Customer service.
I agree that this is poor customer service. Probably best not to shop there again (after you've used the voucher!). Probably best to tell your friends and family not to shop there.
I understand this doesn't help you in the here and now, but at least it means that you won't get hit by the same problems there again.
And if they start to lose custom they might realise that their policies need changing.
100% agree with point 30 -
I know you do. I've read the thread...fleshandbone wrote: »100% agree with point 30 -
fleshandbone wrote: »100% agree with point 3
Even if you don't agree with them, points 1 & 2 are still totally correct.0 -
fleshandbone wrote: »Are you honestly saying to everyone here, that every time you enter a shop and go to buy something you check the refund policy before, are you seriously saying this?
Yes if I think may want to return the "something"
having said that if it was for a pair of trainers and I had tried them instore and i was happy with style and fit i wouldnt dream of returning them unless faulty0
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