Credit note with limited usage period and unable to use on sale items

mwinston

Hi,

I recently purchased some trainers from an independent shop, not a chain or "high street retailer".

I decided I wanted to return them (unworn of course) but they don't do refunds. I now have a credit note. I already checked using MSE and it appears I have no right to a refund, not even an exchange.

My issue is that the credit note has a 90 day expiry date from the date of the original receipt and it states that it can't be used on sale items.

No idea whether they're allowed to put such restrictions on a credit note.

Does anyone have any info?

glentoran99

as long as the meet statutory rights they can do what they like, getting a credit note is beyond their obligations so that can attach whatever terms they like to it

fleshandbone

I think that credit note is a really unsatisfactory and a mean way to treat a customer, I bet the op will give this store a miss next time they want to buy some trainers.

Bad customer experience = Lost Customer.

agrinnall

fleshandbone wrote: »

I think that credit note is a really unsatisfactory and a mean way to treat a customer, I bet the op will give this store a miss next time they want to buy some trainers.

Bad customer experience = Lost Customer.

Alternatively, the customer can check what the store's refund policy is before buying, and if it's not flexible enough for them they can decide to buy elsewhere. Caveat Emptor.

marliepanda

fleshandbone wrote: »

I think that credit note is a really unsatisfactory and a mean way to treat a customer, I bet the op will give this store a miss next time they want to buy some trainers.

Bad customer experience = Lost Customer.

I suggest people read the rest of this poster's replies before taking any advice from them.

'Mean' has literally no bearing on what a shop has to do.

fleshandbone

agrinnall wrote: »

Alternatively, the customer can check what the store's refund policy is before buying, and if it's not flexible enough for them they can decide to buy elsewhere. Caveat Emptor.

Are you honestly saying to everyone here, that every time you enter a shop and go to buy something you check the refund policy before, are you seriously saying this?

fleshandbone

marliepanda wrote: »

I suggest people read the rest of this poster's replies before taking any advice from them.

'Mean' has literally no bearing on what a shop has to do.

No offence but i would suggest you stop being mean to me by trolling me. Remember "Manners are free" so be nice.

neilmcl

fleshandbone wrote: »

Are you honestly saying to everyone here, that every time you enter a shop and go to buy something you check the refund policy before, are you seriously saying this?

For items that you might want to return, why not!

marliepanda

fleshandbone wrote: »

Are you honestly saying to everyone here, that every time you enter a shop and go to buy something you check the refund policy before, are you seriously saying this?

Well considering the starting point is 'all sales in store should be assumed final (unless misdescribed or faulty)' if you DO want to take things back cos you bought the wrong thing, then yeah, you need to read the stores refund policy.

If you don't, then you can't moan when they don't do what you want, even though the store is giving more than they legally have to. They could give a credit note with an expiration of 1 minute so you have to supermarket sweep around the shop if they really wanted to.

DomRavioli

fleshandbone wrote: »

No offence but i would suggest you stop being mean to me by trolling me. Remember "Manners are free" so be nice.

You're not being trolled. Business is business.

fleshandbone

neilmcl wrote: »

For items that you might want to return, why not!

What type of items do you mean?

Personally I think it is a rather sad way to be.