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Talktalk Refund

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Comments

  • grayme-m
    grayme-m Posts: 1,484 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    martinthebandit, isn't the issue that MSE will not allow the posting of links in the forum?
    Toyota - 'Always a better way', avoid buying Toyota.
  • martinthebandit
    martinthebandit Posts: 4,422 Forumite
    Eighth Anniversary 1,000 Posts
    grayme-m wrote: »
    martinthebandit, isn't the issue that MSE will not allow the posting of links in the forum?
    No, the issue is that TalkTalk don't want people to ring them and have staff trained to sort out problems they want people to contact them in one of two very specific ways which enables their 'bots' to offer a scripted response, which in the OPs case is clearly no bloody help.

    Oh and the rep could have messaged a link.
  • grayme-m
    grayme-m Posts: 1,484 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    You clearly feel very strongly about this.

    Personally, when I had an issue I chose the online chat method to communicate and the person on the other end sorted it.
    Toyota - 'Always a better way', avoid buying Toyota.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    martinthebandit wrote: »
    Oh and the rep could have messaged a link.

    I don't think they could ... I think the PM facility is disabled for Company Reps.
  • martinthebandit
    martinthebandit Posts: 4,422 Forumite
    Eighth Anniversary 1,000 Posts
    grayme-m wrote: »
    You clearly feel very strongly about this.

    Personally, when I had an issue I chose the online chat method to communicate and the person on the other end sorted it.

    Not sure I feel that strongly about it and I agree that the online chat is good for 'standard' or simple problems but I don't think the OP has one of those which is why I highlighted that the solution given by the TalkTalk rep was not particularly helpful.
  • ERICS_MUM
    ERICS_MUM Posts: 3,579 Forumite
    Part of the Furniture 1,000 Posts
    Unbelievable ! It's a pity they don't WALKWALK the TALKTALK

    (Sorry couldn't resist !)
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