Orange cooling off period

tomsolomon

Is there a cooling off period with Orange pay monthly?
Ive just bought a contract phone and while Ive been waiting for AOL to send me a MAC code (took over a week) Im sure the Orange offer has changed on their broadband.
Needless to say Im not happy with the new BB deal from Orange.
Ive not had the phone a fortnight and although my missus aint gonna be happy I realy gotta drop this like a hot brick.
Any advise please....

tomsolomon

At first the Orange site said I could get 1meg BB if I was lucky and now its saying I cant get it at all?
Much confusion and frustration

tomsolomon

Ive just found out the contract and technicaly up untill 6pm tonight I am still within 7 days of the begining of the contract if that makes a difference?
Seing as the phone wasnt registered untill after the close of buisness on the first day.

tomsolomon

OK Panic over. Just been to Carphone Warehouse and theres 14 day returns on Orange phones and you just pay for what you used.
Phew:T

Thanks for all the feedback peeps:beer:

KHALIDAUDI

HIYA,.
i have just taken a 24M contract with Orange iPHOE, but i want to cancel under 7day policy,

but i have been told i cannot cancel, as orange shop do not offer the 7 day policy,
its only available on telessales or online, postal purchases...

can u help me cancel the contract or am i stuck with it??

if i can cancel how do i go about it??

regards

ckerrd

If you went into the shop then there is no cooling off period - sorry

Probably better to start a new thread in future rather than jump on the back of a 2 year old one

wiggler

as above they had 14 day 2 years ago- thats long gone

no cancellation when bought in store

proplusplus

Just to confirm for Orange network:

Shop - no cooling off period
Telesales / Online (i.e. distance seeling where you have not had a chance to review the equipment you are purchasing) = 7 days for 2G devices and 14 days for 3G devices.

the above assumes all goods provided are in working condition with no reported faults.

proplusplus

shie6523

I've received the following deal from Orange telesales last Monday:

2 year contract
free BlackBerry Bold 9700
900 minutes
unlimited texts
unlimited web browsing
unlimited BB data

I received the handset last Wednesday (10th Feb) and the delivery sheet says there is a 7 day cancellation period.

I have used the phone to make 1 phone call, send 1 text message, send 1 e-mail as well as use the BB messenger facility. I've also downloaded a few apps and browsed the web on the phone.

Am I right in saying that if I cancel the contract, return the phone etc I will only be charged for what I have used?

Darren.

Jon_01

Yes, that's right. You'll be changed for X days rental depending on when you call them.

revansharding

Hi thanks for all the info everyone, very helpful.

I have been a loyal Orange customer (4 years) and am unhappy with my new upgrade deal, I have read of new customers getting much better deals.

My Blackberry arrived this morning. Can I use it and return it tomorrow? What should I say is the reason for returning it?

To clarify I can return the handset and cancel the contract, but is 'not being rewarded for loyal custom' a good enough reason to say over the phone? Or do I have to make up that the reception is bad? (which is it is in my living room, have to leave the phone in the kitchen).

thanks for any help