Switched account from Santander to Co-Op - Missing money

navidson

Hello all

My partner closed her Santander savings accounts and transferred to Co-op - The switch went through today, however she is short by almost £600 in her new account and cannot log into her old Santander account as it is now closed

Is this a common occurrence when switching banks? Will Santander be able to sort this out when they re-open for business tomorrow?!

YorkshireBoy

If she used the CASS it's down to Co-op, not Santander, to sort the problem.

youngretired

When my husband switched his Santander 123 accounts out he could/still can log on to his online account and view statements using his old online log in details. I can't remember if he logged on during the switching day if he could still access his account before it dropped off/closed.

colsten

navidson wrote: »

My partner closed her Santander savings accounts and transferred to Co-op - The switch went through today, however she is short by almost £600 in her new account and cannot log into her old Santander account as it is now closed

YorkshireBoy wrote: »

If she used the CASS it's down to Co-op, not Santander, to sort the problem.

You can't use CASS for savings accounts.

I am unaware of any switching offers for savings accounts - OP, what was switched and how?

agrinnall

OP, are you sure this was a savings account? I'm not aware of any way to switch savings to another bank other than by doing it yourself, so if it's £600 short it's because your partner has made a mess of things. However, if it was really a current account and CASS was used then YorkshireBoy's advice is sound.

YorkshireBoy

colsten wrote: »

You can't use CASS for savings accounts.

I am unaware of any switching offers for savings accounts - OP, what was switched and how?

I'd spotted that, but took the view that because a) you can't 'switch' savings accounts (as you say), and b) this is the current accounts board, the OP had made a typo. Maybe they'll clarify.

societys_child

I switched a Lloyds account (to TSB) which had a savings account attached.

There were no funds in the savings account, but it's still there, I can log in and view the zero balance . . . hmm, maybe I should close it.

badger09

societys_child wrote: »

I switched a Lloyds account (to TSB) which had a savings account attached.

There were no funds in the savings account, but it's still there, I can log in and view the zero balance . . . hmm, maybe I should close it.

That's not surprising. Using CASS the only account to be switched will be the current account which you specify on the switch application.

societys_child

badger09 wrote: »

That's not surprising. Using CASS the only account to be switched will be the current account which you specify on the switch application.

I know, I know . . .

Just making the point that maybe the OP's missing cash is in a savings account which was attached to the original current account, but never mind.

navidson

Thanks all for the suggestions - I did mean current account (in my head I think current and savings accounts are the same thing!)

I will tell her to contact the Co-Op today

agrinnall

Thanks for the clarification, that certainly makes more sense. Does the new Co-op account show that the amount transferred during the switch was £600 less than expected, or did all the money get transferred but the balanc eis now £600 lower?