Vodafone

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I've been lucky enough with Vodafone until now, Now I feel its a big wind up, iPhone not working, outside of 1 year warranty, refusing to help, despite the EU consumer law stating 2 years, Apple confirmed it should be covered under this from point of purchase, had it been bought directly from them it wouldn't even be an issue, would have been replaced there and then.
and to top it all off customer services try to contact me ON THE BROKEN PHONE, despite being given alternative contact numbers, Live chat wanted to text me a number access my account TO MY BROKEN PHONE
and to top it all off customer services try to contact me ON THE BROKEN PHONE, despite being given alternative contact numbers, Live chat wanted to text me a number access my account TO MY BROKEN PHONE
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The Sale of Goods Act applied one year ago. For new purchases, it's the Consumer Rights Act.
If it breaks, well it wasn't working right anyway.
Consumer rights act and EU law are separate things, apple confirmed this, the eu legislation does exist look it up,
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Free of charge, 2-year guarantee (legal guarantee)
Under EU rules you always have the right to a minimum 2-year guarantee at no cost.
This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer's best interest.
If goods you bought anywhere in the EUIn this case, the 28 EU member states + Iceland, Liechtenstein and Norway
turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.
As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods.
Regardless of that fact, it was sold under a two year contract.
Must be fit for purpose and last a reasonable length of time, two years is reasonable
You might think that, but if bought directly from them the replace free of charge within two years
The consumer rights act differs slightly in proving when fault occured
Surely the sale of good act has been superceeded, Regardless same thing applies to both, Fit for purpose, and to last a reasonable length of time
The SOGA said that goods must last for a "reasonable" amount of time, up to a maximum of six years. I believe the retailer can choose to repair the phone, replace it with one in a similar condition (i.e. secondhand), or issue a partial refund (the value of which will be based upon how much use you have had from the device, and how long it would be "reasonable" to expect it to last -- to a maximum of six years).
So, if an iPhone would be expected to last 5 years, and you'd had it 2 years, you would be refunded 3/5ths of the original price. Although... that's complicated because you didn't buy it outright.
Anyway, these SOGA terms only applied to inherent faults, not normal wear-and-tear, etc. In the first six months, it's up to the retailer to prove that any fault is not inherent. After that, you'd need to get an independent engineer's report stating that the product has been found to have an inherent fault.
As above, I imagine the SOGA would apply to you, as that's what was in force at the time.
If you need to, you can check the terms of the Sale of Goods Act here:
http://www.legislation.gov.uk/ukpga/1979/54
And the Consumer Rights Act here:
http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted