Be wary of Talk Talk special offers

Sooler

Sillychuckie wrote: »

I don't trust the info, but that is what is being said.

TT will tell you any lies to get you off the call.

TalkTalk

Hi Sillychuckie,

I'm really sorry to hear about your experience. We'd like to look into this for you. Please drop us a tweet (@TalkTalkCare) or post on our Online Community on our website and we will investigate this further.

Thanks,
Becky

Sillychuckie

Hi "Talk Talk Company Representative".

I already posted in the Talk Talk community and their suggestion was to raise a formal complaint.

I did this yesterday, and, thankfully, Talk Talk have said that on this occasion, they'll manually raise a voucher to the value of the £75 which was being advertised at the time (now £90, for new applicants).

However, the Lady insisted that this was a 'good will gesture' only, and stood by the claim that clicking through from any link on MoneySavingExpert.com, would INVALIDATE the Love2Shop voucher offer. She said she was a senior manager.

Of course, this makes a joke of links such as this one:
http://www.moneysavingexpert.com/phones/cheap-broadband#talktalk

All the calls are recorded (I know this, because part of my support process involved them listening to an earlier call), so you can listen to my call and check this for yourself.

The complaint reference number is: 279423, and my complaint was ultimately resolved by 'Neha' (though, I'll wait for the voucher to arrive before I celebrate too early).

Thanks.
SC

ShaneUK

I went through a "comparethemarket" link, and was also offered a £75 voucher. Which they subsequently rejected. How do I challenge this?

TalkTalk

Hi ShaneUK,

You can get in touch with us on Twitter (@TalkTalkCare) or on our Online Comminuty and we will take you through the complaints process.

Thanks,
Becky

csgohan4

What a joke Talk Talk

surfer175

Hi. I just started a new thread but wanted to post what i've written here too.

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I feel obliged to write this as I am convinced that Talk Talk do this on purpose, but after almost 3 months of arguing with TalkTalk I have finally (almost) got them to honour their offer of a £120 Love2Shop voucher when I signed up to their deal. I am fairly certain that they offer this with the intention of not sending the voucher, in the expectation that most people won't bother chasing it.

They also make it purposefully difficult to chase it, citing all sorts of reasons why you weren't eligible for to receive the voucher, even though I know for a fact I was.

Firstly, once you get through to speak to someone (who is always overseas, they don't have any customer support based in the UK) they look in to your case and then say "the system says you aren't eligible". When asked for more details they just say they can't give you more details, just that you're not eligible for the voucher. Then when you ask to escalate to a manager, they try to say that you didn't apply through the correct website link. That's just a lie. Then they say that you didn't "port an existing line", again that is 100% inaccurate. Then they say that you didn't apply during the promotional period, again total rubbish.

Anyway, after weeks of escalating and refusing to back down, including offers of £60 voucher, then £60 cash, then £80 voucher etc etc, they finally said they would now escalate the matter to "the CEO". At this point I know its all just a scam. As if the CEO is going to be authorising payments of Love2Shop vouchers to customers. I continued to stand my ground. After almost 3 months their final offer was £100 cash credited against future bills. Seeing as i've paid for a year upfront (part of the deal), and I will be cancelling on day 365, I told them credit was not worth anything. Another phone call later (you have to wait for them to call you, there's no way to contact them directly, and they only call once every 3 days so if you miss the call it's another 3 day wait) and their final final offer was £100 cash transferred to my bank account. At this point I decided to say yes.

Anyway, long rant over. I'm convinced they are trying this on with everyone who took up the offer, so had to share this. Apparently they are desperately trying to win customers. With customer service like theirs I wish I hadn't bothered. I wish i'd just gone with PlusNet or someone else now. The broadband isn't even that good; very slow and drops out a lot. You've been warned!