Couldn't Ammend Car Rental Booking - Goldcar France

therixonator

Hello all,

I've just got back from a week in France and have a question about a scenario with my car hire. I booked this directly with Goldcar via their website back in March as they were the cheapest in my search.

I obviously never bothered to check my booking in 4 months as it wasn't until i got to Toulouse Airport that i realised it was a day shorter than i needed it for at the end of the holiday.

Prior to signing anything I spoke to the agent their about extending the contract. She wasn't sure so called her boss. They had a chat and she pleasently told me that this was possible, i just needed to take out their insurance. I explained that i never use the car hire company's cover as it is usually very over priced. It turned out to be €20+ per day. I said i didn't need it or want it and it is completely unrelated to booking an extra day, but she wouldnt change it so i said I'd call their central office and try and change it with someone not on commission.

I took the car out on the original contract (it was midnight by now) and then contacted their central customer support team the next morning.

She said she couldn't change the booking, it had to be done at the office. So she called them and left a msg and then no one called back or answered my calls so we had to take the car back early.

Can i do anything about this? Are their any rules about selling insurance in this manner. Or should i just complain with them?

Many thanks,
James

NiftyDigits

therixonator wrote: »

Hello all,

I've just got back from a week in France and have a question about a scenario with my car hire. I booked this directly with Goldcar via their website back in March as they were the cheapest in my search.

I obviously never bothered to check my booking in 4 months as it wasn't until i got to Toulouse Airport that i realised it was a day shorter than i needed it for at the end of the holiday.

Prior to signing anything I spoke to the agent their about extending the contract. She wasn't sure so called her boss. They had a chat and she pleasently told me that this was possible, i just needed to take out their insurance. I explained that i never use the car hire company's cover as it is usually very over priced. It turned out to be €20+ per day. I said i didn't need it or want it and it is completely unrelated to booking an extra day, but she wouldnt change it so i said I'd call their central office and try and change it with someone not on commission.

I took the car out on the original contract (it was midnight by now) and then contacted their central customer support team the next morning.

She said she couldn't change the booking, it had to be done at the office. So she called them and left a msg and then no one called back or answered my calls so we had to take the car back early.

Can i do anything about this? Are their any rules about selling insurance in this manner. Or should i just complain with them?

Many thanks,
James

They won't care, Don't waste your time and energy. They are also not obliged to extend your contract or to rent to you at all. So just forget about it. Deal with a decent company the next time.