Electronic repair shop broke my phone

[Deleted User]

Hi,

maybe something like this,

Margicar

That is brilliant, where can I get one hahaha

Frozen_up_north

The case is similar to a Griffin Survivor case, they do rain and dust proof cases that are able to withstand a 6 foot drop on to concrete.

I used one for an iPhone 5, and they are often seen on iPads used outdoors. Plenty to be found on eBay.

[Deleted User]

Hi,

Margicar wrote: »

That is brilliant, where can I get one hahaha

just 'google' indestructible iphone 6 case, and you'll get a few, there's a toughie on ebay for about £4, in a rather fetching pink,



Other suppliers and colours are available.

gycraig_2

Margicar wrote: »

So as it goes, I spoke with Citizens Advice, they advised me to draft a letter noting the Consumer rights act 2015, what the situation is, what I want and how long he has to do it, added with the threat of going to trading standards and or small claims court.

I went to see Duotech yesterday, he tried to give me the broken phone back and even brought a prop circuit board with him to explain how his technician bent the motherboard and cause the circuit board plate wires to be damaged. Brilliantly I asked for a full report and diagnosis of what they have put the phone through. The report clearly shows that they had removed the motherboard from the bent case, and tried to put the motherboard back into the straightened case and damaged it.
After pointing out that he has clearly damaged the phone further, as the report explains and as he acted out with his prop, he still refused to fix it or pay for damages, so as it stand he has been served with the letter and has 7 days to repair or replace the damage he has caused.

I feel that this should not of gotten as far as me having to serve him a written letter in order to force them to repair the damage they have caused.

Hopefully in the next coming week it will be repaired, if not, it will be taken to small claims court.
Not the best option, nor do I want to go down this route, I just want the phone fixed, but how is this fair custom.

If the case was bent already how would you prove the motherboard wasn't already a write off that wouldn't work in a fixed straight phone. Personally don't think this is going to be worth the hassle of chasing for the relatively low costs involved