29 month old, £900 laptop developed a fault.

SeeNoWeevil

Is this worth pursuing with my credit card company given the purchase price? I have yet to go back to the retailer, I imagine it would be an incredibly fruitless experience.

Thanks

glentoran99

Credit cards aren't some sort of extra warranty

bris

Have you proved the CC co is liable?

SeeNoWeevil

bris wrote: »

Have you proved the CC co is liable?

My understanding is that the item hasn't lasted a sufficient amount of time given the purchase price so would be in breach of SoG. I wasn't sure if this was something my cc was liable for or my only claim is with the retailer.

bris

Your understanding is wrong, it's for you to prove the fault was inherent at time of purchase, you need to get an independent engineer to confirm this, good luck with that.


The retailer and the CC are jointly liable, both will want you to prove your case.

naedanger

SeeNoWeevil wrote: »

Is this worth pursuing with my credit card company given the purchase price? I have yet to go back to the retailer, I imagine it would be an incredibly fruitless experience.

Thanks

To have a valid claim the problem needs to be inherent i.e. it needs to have existed when you purchased the item (even if it manifested itself much later). I suspect most problems with a laptop after 29 months will not be inherent, so I suspect the matter will not be worth pursuing. However I don't know what the fault is.

Fosterdog

What exactly is the fault? Hardware could be inherent, wear and tear or misuse. Software is almost certainly after 29 months user error.

What make and model is it? Any common faults with that model? (The original range of HP envy laptops had major cooling issues with the graphics card and HP repaired for that fault well passed the 12 month warranty, Apple had a problem with one of the MacBook ranges and repaired for several years after all warranties would have expired) it's worth finding out if there is a similar repair scheme in place for your model and fault

SeeNoWeevil

Either the SSD is dead or its a problem with the main board.

I understand the onus is on me to prove the fault is inherent, but that's the case with all SoG claims after a set time (6 months?). Obviously this is impossible to prove conclusively. In my experience, if there are no signs of misuse and it wouldn't be considered wear and tear, an engineer would agree the fault was inherent. The reason I'm asking about the c.c company is I would much rather deal with them than the retailer.

Blackbeard_of_Perranporth

Probably will be the SSD. I doubt the CC will be of any use. As you have had two years use of the product, they would only give a partial refund, but you have to prove the SSD was inherently faulty.

I would guess that the SSD is a cheap one, so a look at this may be beneficial.

Have you tried the retailer?

SeeNoWeevil

Blackbeard_of_Perranporth wrote: »

Probably will be the SSD.

I'm contemplating replacing the SSD but getting a type that the bios recognises is supposedly tricky and if it doesn't work, I've wasted even more money. It's an m.2 ssd so not exactly easy to test.

I'm not after a full refund or an upgrade on the cheap. I just want it repaired without throwing more money away. I've not gone back to the retailer yet. From my experience, suggesting to a UK retailer you have any right to repair after the initial 12 months is equivalent to leaving a dead badger on the floor and walking out. Probably just as efficient in getting the issue resolved also.

neilmcl

Whats the laptop?