Should I ask for a discounted price

Fruittea

Hi Everyone
I'd like some advice please. I agreed a contract for new windows and doors some months ago. Around £13K worth of work. The job started in April and was nothing but trouble. I was told it would be completed in 4 days. It was finally finished last week after about 10 call backs - all of which I had to make time for. And 2 from the supervisor who wasn't happy with the standard of work and there is still a compromise around one of the doors. It was a local firm who have a good reputation but things just went wrong. I got the final bill in today and was thinking I should ask them to reconsider their bill and to offer me some form of compensation for my time and for a bit of goodwill for all the stress. I thought I should write to the MD and see what reaction I got. Am I being mean in thinking they should make some form a gesture? I'd appreciate some opinions.

flashg67

If it was as bad as you say then why not ask? I'd try to have a firm, realistic idea of what you want, say X% or £Y.

Furts

Are you willing to name the company? You may then get feedback and find they are not as wonderful as one imagines.

I know of a couple of companies operating in your area, so I may be able to chip something in. Over to you here.

J_B

Fruittea wrote: »

.... and there is still a compromise around one of the doors.

If that's the case, then the job hasn't been completed to your satisfaction ... has it?
Therefore they need to either put it right or offer some other type (££?) of compromise.