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Deposit protection scheme
Medis111
Posts: 56 Forumite
Hi,
Have a few questions whether I can take action against my lettings agency for being utterly useless.
Landlord returned the deposit in full however the agency has kept £120 for the checkout fee, I knew I had to pay it however there was a distinct lack of customer service we received from them regarding a lot of issues we had which they ignored the whole time we were at the property (6months). That was the reason for moving out. I would have thought with all this they would have waived the check out fee at the very least.
I have asked the agency to email me the Deposit protection certificate which they did, however it hasn't been signed by me as this was the first time I've seen it. They also emailed me a deposit certificate letter which apparently was sent to me with the certificate. The letter is dated and is within the 30 day period however they failed to send it to me. Can I take court action? Do they need to prove that the certificate was posted to me? Does it matter that it hasn't been signed Also, are they allowed to make the deduction from the deposit? It doesn't state in the contract that they can. Thanks
Have a few questions whether I can take action against my lettings agency for being utterly useless.
Landlord returned the deposit in full however the agency has kept £120 for the checkout fee, I knew I had to pay it however there was a distinct lack of customer service we received from them regarding a lot of issues we had which they ignored the whole time we were at the property (6months). That was the reason for moving out. I would have thought with all this they would have waived the check out fee at the very least.
I have asked the agency to email me the Deposit protection certificate which they did, however it hasn't been signed by me as this was the first time I've seen it. They also emailed me a deposit certificate letter which apparently was sent to me with the certificate. The letter is dated and is within the 30 day period however they failed to send it to me. Can I take court action? Do they need to prove that the certificate was posted to me? Does it matter that it hasn't been signed Also, are they allowed to make the deduction from the deposit? It doesn't state in the contract that they can. Thanks
0
Comments
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They aren't your agent - they are the LL's.
You received all the deposit back, less a deduction you agreed to contractually.
They don't owe you a duty of service, as they aren't providing you with a service - the LL is their client.
Don't take any court action it'll be a waste of time and money.0 -
Bluebirdman_of_Alcathays wrote: »They aren't your agent - they are the LL's.
You received all the deposit back, less a deduction you agreed to contractually.
They don't owe you a duty of service, as they aren't providing you with a service - the LL is their client.
Don't take any court action it'll be a waste of time and money.
That's not what I asked is it? You have no idea what issues we had so if you have nothing better to say just don't say anything0
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