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Quick Mobile Fix
alistairstubbs
Posts: 55 Forumite
in Mobiles
Has anyone got any experience of this company. I posted my phone off to them last week and according to the tracking they received it on Monday morning.
Their T & C's say "We aim to repair your device within 24-48 hours of receiving it. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.
If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. Alternatively, you can check the repair tracker to see if there has been any new developments in relation to your repair.
If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process."
Their online tracker just says they have received it. I can not get through to them by phone! I chased it yesterday using their online chat only to be told that 2 days isn't 48 hours and to watch my email for an update.
Their T & C's say "We aim to repair your device within 24-48 hours of receiving it. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.
If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. Alternatively, you can check the repair tracker to see if there has been any new developments in relation to your repair.
If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process."
Their online tracker just says they have received it. I can not get through to them by phone! I chased it yesterday using their online chat only to be told that 2 days isn't 48 hours and to watch my email for an update.
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