Viagogo - Do I have a claim?

djc1982

Hi all, thanks again for your help. Sadly it's all taken a twist for the worse this evening, in a way which raises perhaps a more general question.

Viagogo have taken roughly £103 from my credit card, citing "the cost incurred as a result of the order not being fulfilled".

Furthermore, they refuse to supply me with an address in the UK to which I can take this up in writing (or address any claim), stating the only address that can receive any post is in Switzerland. (The address given at the start of all this is, as mentioned above, apparently purely a Mailbox retail).

Where do I stand here, if you assume I do have a claim? If they're not even in the EU, let alone the UK, do I have any way of making a small claim?

Thanks again,
Dan

wealdroam

From their T&Cs:

7.4 Governing Law. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo AG is registered in Switzerland, Company No. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue de Lyon 109, 1203 Geneva, Switzerland

djc1982

Hi all,

Just to give an update - I wrote to Viagogo's Swiss Head Office at the time of my last post here, giving all the details of the case. I've just had a phone call this morning confirming they will be sending me all of the money (i.e. the initial sale funds and a refund of the additional charge).

It hasn't arrived in my bank yet - but still, I'm very relieved today...