AO.COM delivery problems

[Deleted User]

Never used them before and always thought they'd be quite good. Next day delivery and you can pay for all the extras like old appliance removal, installation and unpacking etc.

Im away at the moment, so my disabled wife and mother-in-law are home. Our fridge packed up so I ordered one off AO.com. They assured me it would all be sorted if I paid for this.

How wrong I was. Complete nightmare. Guy who turned up was lazy and rude. Did as little as possible, dumped fridge in mddle of kitchen, left water everywhere, refused to do some of it, tried to get out of taking the packaging (a service I paid for!) and shot off in the van as quick as he could. His answer - get a refund for the services you paid for I'm in a rush to do next delivery.

Not great to be honest. Completely let down by them. Complaint gone off - we'll see what they say.

dj1471

In my experience they're pretty good at settling complaints, I'd expect a refund for the services you didn't receive plus a partial refund on the purchase price (not a huge amount obviously, but a token gesture).

Le_Kirk

Sympathies but you might be better off posting in Praise, Vent & Warnings or Consumer Advice.

[Deleted User]

dj1471 wrote: »

In my experience they're pretty good at settling complaints, I'd expect a refund for the services you didn't receive plus a partial refund on the purchase price (not a huge amount obviously, but a token gesture).

Yes we'll see what they do. I've got a big thing about paying for a service then not getting it and just getting a refund. Thats not acceptable. If you sell a service you can't do it like this.

I remember years ago ordering flowers on valentines day and they didnt get delivered. I phoned and they said sorry we ran out of time, we'll do a refund for you. Not acceptable for obvious reasons.

In this case, the fact that they offered this service was the reason I bought off them. I discounted others because they just did plain delivery which was no good for me.

I am a bit surprised at how downright lazy the driver was. Previous experience of other deliveries is that they do they're best to help. I sometimes wonder how people like this keep their jobs.