Moving home with plusnet - absurd and unfair

Dragonfly1

kwikbreaks wrote: »

Part of any advance line rental contract is that you don't get any back if you terminate early. Companies can and do give ex gratia deals to transfer to a new line.

I agree that having to pay to terminate a free service early sucks but iirc BT do similar things with rolling 12 month "free" evening and weekend calls packages.

The only way to work out the way forward is to compare the costs of transferring against cancelling and going with a different ISP (taking cashback etc.into account).

I have received a refund from TalkTalk for Line Rental of 10 months payment, it's certainly done. Why? If I sign up with TalkTalk today and they increase their prices in 2 months, I am allowed to cancel penalty free. They can't keep my line rental because they are in breach of the contract. Otherwise barely anybody would cancel with a price increase because you have paid over £100 line rental already!

You can't get a refund of line rental if you simply want to cancel.
PlusNet are obliged to give a line rental refund if PlusNet breach their own contract, allowing you to cancel penalty free (and thus, penalty free, includes a refund of any services that you did not get to use i.e. advanced line rental payments).

So in summary
- Customer breaches contract = Loses line rental
- Company breaches contract = Refund of any unused line rental advanced payment.

teddysmum

I believe you can only terminate a contract on the grounds of a price increase, if you have officially been informed of that increase and you have to act within a limited timescale.

Dragonfly1

teddysmum wrote: »

I believe you can only terminate a contract on the grounds of a price increase, if you have officially been informed of that increase and you have to act within a limited timescale.

The PlusNet increase takes effect from 1st September and all customers are being contacted between last week till the 1st week of August. So OP shouldn't have too long to wait Nobody has gone past there timescale yet since emails only started being sent recently.

Depending on OP's integrity, just say you already received the email Personally I'm waiting for my email but the price increase is definitely happening.

brewerdave

@Dragonfly1 -morally you are right about refund of unused ALR -HOWEVER, Plusnet have been consistent in their refusal to refund for ANY reason -many customers have tried and failed.