Missed Airport Transfer Causing us To Miss Flight

bagand96

See what Thomson say, but tell them you expect to be compensated for the inconvenience etc.

You could state that had this delay been the fault of their airline, you would be in line for €250 (or maybe €400) compensation. I doubt very much they'll be happy to pay you that much but it gives a starting point and will show them you have an expectation of compensation.

Archergirl

If they ask you to send the receipts, keep a photocopy of them.

Heedtheadvice

....and as another thought do you have travel insurance covering missed departures?

You should also add in costs for the telephone calls you had to make. An itemised claim would be best to make it absolutely clear what you expect to get back from them.

lisyloo

Why did you leave it so late to book a taxi?

Pollycat

lisyloo wrote: »

Why did you leave it so late to book a taxi?

Hindsight is a wonderful thing.
I guess as it was package holiday with a well-known company with transfers included, the OP would never have expected to be missed off the collection list.

Kimby85 wrote: »

It was a Thomsons package holiday. We contacted a helpline to ask where our bus was and they kept saying they would get back to us and were trying to get in contact with the bus. We kept phoning and they said they couldn't find out any information. I didn't have enough money to get a taxi but had to phone one and draw out money from my credit card to pay it.

If the helpline had been more proactive, they could have suggested the family get a taxi to be sure of getting to the airport on time.

I don't see the OP at fault here.

lisyloo

I do which doesn't matter, but more importantly the holiday company or a court might.

If I knew that for example if would take 1 hour to get to the airport, plus 1 hour min checkin, plus maybe 20 mins to get a taxi, the a MINIMUM of 2 hours 20 mins beforehand I would be ordering a taxi and I'd likely add some contingency. I would forget about phoning the transfer/holiday company at that time.
That's not a hard calculation to add 3 numbers and it's very simple and blatantly obvious logic to follow.

As I say my opinion doesn't matter but I would warn the op that the holiday company and a judge would look at the reasonableness of their actions.

There is a general duty to mitigate your losses.

Pollycat

lisyloo wrote: »

I do which doesn't matter, but more importantly the holiday company or a court might.

The holiday company have already reimbursed the OP for the taxi fare.
I don't think they would have done that if the OP had been at fault.

The OP has not mentioned legal action in any of her posts.

lisyloo wrote: »

If I knew that for example if would take 1 hour to get to the airport, plus 1 hour min checkin, plus maybe 20 mins to get a taxi, the a MINIMUM of 2 hours 20 mins beforehand I would be ordering a taxi and I'd likely add some contingency. I would forget about phoning the transfer/holiday company at that time.
That's not a hard calculation to add 3 numbers and it's very simple and blatantly obvious logic to follow.

It was a package holiday.
Not many people - having travelled on the transfer bus from the airport to the resort - would expect any problem on the return journey.

As the OP says:

Kimby85 wrote: »

I booked a package to take all the stresses out of my travel.

lisyloo wrote: »

As I say my opinion doesn't matter but I would warn the op that the holiday company and a judge would look at the reasonableness of their actions.

Again - why are you talking about legal action?

lisyloo wrote: »

There is a general duty to mitigate your losses.

Thomsons have a general duty not to forget to pick up their clients at the end of their holiday.

peachyprice

Pollycat wrote: »

The holiday company have already reimbursed the OP for the taxi fare.
I don't think they would have done that if the OP had been at fault.

But they would have done that if OP had ordered a taxi an hour earlier, and OP would have made the flight.

Sometimes we just have to take responsibility for ourselves or deal with the consequences of failing to as best we can.

PeacefulWaters

peachyprice wrote: »

But they would have done that if OP had ordered a taxi an hour earlier, and OP would have made the flight.

Sometimes we just have to take responsibility for ourselves or deal with the consequences of failing to as best we can.

There's no way, from what's been written, that the op is at fault.

Pollycat

PeacefulWaters wrote: »

There's no way, from what's been written, that the op is at fault.

I agree - and am quite surprised that a couple of posters have the opposite view.

peachyprice wrote: »

Sometimes we just have to take responsibility for ourselves or deal with the consequences of failing to as best we can.

Sometimes companies should take responsibility for not fulfilling their part of the contract.
They should be the ones dealing with the consequences of failing.