Sky account changes and charges

cloudydays

I had an email from Sky this morning with information about the changes I made, except I haven't made any changes! This is it:

Here's a summary of what has changed on your Sky account.

You now have the following extras with your package

Sky Go Extra

£ 5.00

11 months and 27 days Sky Go Extra Subscription Discoun

- £ 5.00
£ 0.00

OK, so there's no charge for twelve months. I checked my Sky package and was appalled to see a £5 monthly charge, a supplement for not having Sky Talk.

I don't know when that happened. How can they get away with charging me for something I do NOT have?

What should I do, I don't want Sky talk? Any point talking to them?

teddysmum

I am assuming you refer to a 'charge' of £5 on your broadband and thought that Sky were no longer going to do this kind of thing (but it still appears to apply with Talk but not tv).


Once broadband was £15,with neither Talk nor tv, £12.50 or £10 with just tv or Talk and £7.50 with both, so what they call a 'charge' is just a way of saying you don't get the £5 discount for having Talk.

jem16

cloudydays wrote: »

How can they get away with charging me for something I do NOT have?

So do you have Sky Go Extra or not?

Sky Go is free but Sky Go Extra is chargeable unless you have multiroom. It allows extras like downloads - did you download anything on Sky Go recently and activated it?

Is the £5 charge you refer to for something else as you're not really very clear?

What should I do, I don't want Sky talk? Any point talking to them?

Yes you should speak to Sky and clarify what has happened.

cloudydays

teddysmum wrote: »

I am assuming you refer to a 'charge' of £5 on your broadband and thought that Sky were no longer going to do this kind of thing (but it still appears to apply with Talk but not tv).


Once broadband was £15,with neither Talk nor tv, £12.50 or £10 with just tv or Talk and £7.50 with both, so what they call a 'charge' is just a way of saying you don't get the £5 discount for having Talk.

Thanks, I understand now. My broadband is £7.50 plus there's a £5 supplement for not having Talk. Why don't they just charge £12.50 for broadband and save me from getting mad!

cloudydays

jem16 wrote: »

So do you have Sky Go Extra or not?

Sky Go is free but Sky Go Extra is chargeable unless you have multiroom. It allows extras like downloads - did you download anything on Sky Go recently and activated it?.

Is the £5 charge you refer to for something else as you're not really very clear?



Yes you should speak to Sky and clarify what has happened.

I don't have Sky Go Extra or multiroom. I have never downloaded anything from Sky Go or activated it.

I understand the £5 supplement now it's because I don't have Talk with my broadband.

jem16

cloudydays wrote: »

I don't have Sky Go Extra or multiroom. I have never downloaded anything from Sky Go or activated it.

I understand the £5 supplement now it's because I don't have Talk with my broadband.

That's not what you've posted above though. It says Sky Go Extra and quotes £5 with a £5 discount.

I would be asking Sky what the email was all about.

cloudydays

jem16 wrote: »

That's not what you've posted above though. It says Sky Go Extra and quotes £5 with a £5 discount.

That was the email I received this morning which I don't understand.

cloudydays

Thank you for your replies. Sky activated the Sky Go Extra, free for twelve months and I can cancel any time.

brewerdave

cloudydays wrote: »

Thank you for your replies. Sky activated the Sky Go Extra, free for twelve months and I can cancel any time.

...just be sure to diarise the 12 month end date for Sky Go Extra and cancel in time......or you will be on here again complaining that you are being charged for it:)