coop bank problems

pappa_golf

UPDATE:


had phone calls from local branch , basically calling me senile , and almost insinuating that I was lying about seeing the money go into my account , at which point I used the "resolver" website to make a written formal complaint .


I was rung shortly after , with a very one sided conversation , after they had spoken to my (ex) local branch.
I suggested that they should listen to the tape from my conversation with their switching team , where they wrongly say that there were 3 or 4 debit card payments to go out , then admitting that was wrong and stating that money would be forwarded to my new bank the same day.


result: appeal upheld


1: the automatic money transfer (scheme) after a bank change had failed to work
2: the switch team operative had given false info (outstanding debit card payments)
3: the operative had failed to do a manual transfer after being requested.


there are lots of other points , but I,m glad to leave them now
monies going missing
bad attitude by local staff
where the hell is the £2.74 sale?


a nice cheque to cover my time and effort was received by 3rd class bank transfer from one of their "slush" funds overnight .


all access to my online banking and previous statements has been blocked (immediately) by them , as I think they thought they were in trouble .


3rd class band , 3rd class customer service , 3rd class attitude to customers


bye bye co-op