We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
🔔 Today's the final day to apply to become an MSE Forum Ambassador
Motorcycle Purchase Nightmare...help
Hi,
I just wanted to know someone else's opinion on this odd situation I have with a recent purchase of a motorcycle from a Honda Dealership.. Its quite a long story, hope I don't bore anyone.. I want to complain but not sure if I have any grounds due to my behaviour or not...
I went to a Honda Dealership two weeks ago and had a look at a used CBR250R. A salesman came up to me immediately and introduced himself(I'll call him Fred .. not real name). His name was Fred and he let me sit on the bike and get a feel for it.
We sat down and had a chat about random things whilst he pulled the bikes information up etc.
After an hour, he had given me a free drink, we had a cigarette outside and generally I was happy. We agreed on a deal, the price of the bike being £1999 and a 2 Year extended Warranty for £264.
He cut the price down to £1930 for the bike and £200 for the 2 year warranty, I was happy and paid a deposit.
This is where things got a bit nasty.
I called 3 days later asking to speak to him, I got told he was busy and to call back in an hour, so I did. This ended up every hour for the next 8 hours.
6:30PM I received a call from Fred, asking if it was me, I said yes and he immediately got a tone in his voice and said "Why did you call so many times, your using all our resources and wasting everyones time? What is the problem" I explained that "Every time I called I was promised a call back from you and if you hadn't called I can call back in an hour." To which he said "Well whoever told you that is wrong, its either that or your lying". After saying that, he immediately changed his tone back to normal and started explaining why he couldn't call back...
We then agreed for myself to come in two days to pay the remaining balance, to which I agreed.
Before I arrived, I had plenty of questions to ask, which I wrote down and sent an email with a list of things for him to answer, I wrote politely and asked him that on the day if he could answer to the best of his ability.
When I arrived, he greeted me in a nice way, spoke to me nice and tried having a joke with me a couple times.
I paid the money and he had said he will call me on Tuesday, Weds or maybe Thursday at the latest.
The answers he gave me were blunt, to the previous questions I'd asked him to answer however I let this slip.
On Tuesday I had a important question, there was a mileage issue with the bike, I didn't know why the bike had only done 50 miles in a year since its last MOT. The bike looks flawless, and the mechanic who checked it and test rode it for me said it was a great bike for the price. But I was a tad worried about the mileage.
Again, I called three times and gave up. Left it until Thursday, two days before agreed delivery date.
He answered immediately and explained that he will ring me tomorrow, he answered the mileage question to which I was happy about.
Friday(Today) morning I called him early again, and got a immediate answer.
He said he will get back to me by 5PM with a time slot for the delivery in the morning(Saturday). I agreed and we went our ways on the phone.
2PM I received a call from my insurance company asking for me to confirm with the dealership if its been MOT'd or not. They were unsure and so was I about the MOTD cut off time but since I had seen how hard it was to get ahold of him I knew that there might be a chance it might not go for MOT today, just had a bad feeling.
I called up at 3PM asking for him, they said he was not available so I asked the person if its possible to find out if the bike has been MOTD or not. She said she will find out and call back. She called back immediately and said that she has notified Fred of my enquiry and he said he will call me within an hour.
4:45PM...no call. I get frustrated and call the dealership asking the person who picked up to not transfer me to Fred and to find out about the MOT. I explained that I don't know how it works, if there is a cut off time for MOT or not. He hung up and called back 5 minutes later to confirm its been MOTD.
7:00PM still no phone call from Fred. I'm starting to think the bike wont be delivered. he still needs to call me to confirm the time which he agreed on doing at 5:00PM which he didn't.
I called the dealership and the phone was now cut off, as it was closing time.
I contacted the sales manager via email, to which I got a immediate reply that I could make a complaint in the morning.
I then emailed Fred saying this:
"Still waiting on a confirmation of if the bike is being delivered tomorrow. 5PM was agreed for a call, had to nag someone else for a confirmation of MOT passing then being promised a phone call by 7PM by that person which has not happened.
Seems like shop is shut now so can't get through on the line. All I wanted was confirmation that it's been MOT'd and a time slot for tomorrow. That doesn't take too much time and I find it hard to believe that you would not have any resources or time to be able to send myself a quick email or phone me once for a couple seconds to confirm this all.
Please get back to me in the next hour..... if I don't get a reply in the next hour I'll assume the bike isn't be delivered and I'll ring in the morning to find out why and to also file a complaint about this whole process as its been a complete mess and a complete nightmare from day 1."
I got a immediate reply saying he is in the middle of something and will get back to me ASAP.
I get a phone call at 7:30PM and he immediately goes off at me, speaking to me completely unprofessional and asking me why I kept calling, saying in his 25 years of working there his never had someone call so many time and that I should of explained it was important.
I said to him "The way your speaking to me personally, the way I see it is that I've paid you money, I'm the customer and your the dealer, you shouldn't be treating me like this" and he then got angrier and said "I'm a person, you calling 50 times a day when I'm busy is not acceptable and I heard you want to make a complaint so why did you call so many times today I want you to explain that now"
And I said "Well it was my insurance called me and said that" he cut me off and said "Did I not say to you that it will be delivered tomorrow" and I said "Well you did but you said you would call me at 5:00PM and you didn't"
He went on to say that "If I said it was going to be ready today then it is going to be ready today for delivery tomorrow and to be frank with your complaint your not going to get anywhere, we have transcripts of the email you sent me and phone calls and your wording is aggressive, so I think you should take a deep breath and think about it"
I could explain the whole conversation but its just a repeat of the above, arguing with each other, he then loudly spoke over me and said "Cut it short, do you WANT THE BIKE OR NOT" "YES OR NO" and I said ofcourse I do.
HE then calmed down and said right, so tomorrow I will ring you when the bike has left the dealership in the Van and that is that. I want you to be happy with your purchase and in my opinion I've done everything I could, even above and beyond to make you happy. Take a breath and step back, forget about the complaint and enjoy your bike tomorrow.
When I said OK he said, speak tomorrow, no need to say sorry and slammed the phone down.
Do I have any right to make a complaint...?
My own view is that I did call quite a few times, but in my own opinion when I have unanswered questions, I want them answered, and I said to him that the dealership is so understaffed that if he had more staff he could of told someone else to pass on the message to me rather than make me wait, panic and want to complain...
Thanks... hope that wasn't too unformated..
I just wanted to know someone else's opinion on this odd situation I have with a recent purchase of a motorcycle from a Honda Dealership.. Its quite a long story, hope I don't bore anyone.. I want to complain but not sure if I have any grounds due to my behaviour or not...
I went to a Honda Dealership two weeks ago and had a look at a used CBR250R. A salesman came up to me immediately and introduced himself(I'll call him Fred .. not real name). His name was Fred and he let me sit on the bike and get a feel for it.
We sat down and had a chat about random things whilst he pulled the bikes information up etc.
After an hour, he had given me a free drink, we had a cigarette outside and generally I was happy. We agreed on a deal, the price of the bike being £1999 and a 2 Year extended Warranty for £264.
He cut the price down to £1930 for the bike and £200 for the 2 year warranty, I was happy and paid a deposit.
This is where things got a bit nasty.
I called 3 days later asking to speak to him, I got told he was busy and to call back in an hour, so I did. This ended up every hour for the next 8 hours.
6:30PM I received a call from Fred, asking if it was me, I said yes and he immediately got a tone in his voice and said "Why did you call so many times, your using all our resources and wasting everyones time? What is the problem" I explained that "Every time I called I was promised a call back from you and if you hadn't called I can call back in an hour." To which he said "Well whoever told you that is wrong, its either that or your lying". After saying that, he immediately changed his tone back to normal and started explaining why he couldn't call back...
We then agreed for myself to come in two days to pay the remaining balance, to which I agreed.
Before I arrived, I had plenty of questions to ask, which I wrote down and sent an email with a list of things for him to answer, I wrote politely and asked him that on the day if he could answer to the best of his ability.
When I arrived, he greeted me in a nice way, spoke to me nice and tried having a joke with me a couple times.
I paid the money and he had said he will call me on Tuesday, Weds or maybe Thursday at the latest.
The answers he gave me were blunt, to the previous questions I'd asked him to answer however I let this slip.
On Tuesday I had a important question, there was a mileage issue with the bike, I didn't know why the bike had only done 50 miles in a year since its last MOT. The bike looks flawless, and the mechanic who checked it and test rode it for me said it was a great bike for the price. But I was a tad worried about the mileage.
Again, I called three times and gave up. Left it until Thursday, two days before agreed delivery date.
He answered immediately and explained that he will ring me tomorrow, he answered the mileage question to which I was happy about.
Friday(Today) morning I called him early again, and got a immediate answer.
He said he will get back to me by 5PM with a time slot for the delivery in the morning(Saturday). I agreed and we went our ways on the phone.
2PM I received a call from my insurance company asking for me to confirm with the dealership if its been MOT'd or not. They were unsure and so was I about the MOTD cut off time but since I had seen how hard it was to get ahold of him I knew that there might be a chance it might not go for MOT today, just had a bad feeling.
I called up at 3PM asking for him, they said he was not available so I asked the person if its possible to find out if the bike has been MOTD or not. She said she will find out and call back. She called back immediately and said that she has notified Fred of my enquiry and he said he will call me within an hour.
4:45PM...no call. I get frustrated and call the dealership asking the person who picked up to not transfer me to Fred and to find out about the MOT. I explained that I don't know how it works, if there is a cut off time for MOT or not. He hung up and called back 5 minutes later to confirm its been MOTD.
7:00PM still no phone call from Fred. I'm starting to think the bike wont be delivered. he still needs to call me to confirm the time which he agreed on doing at 5:00PM which he didn't.
I called the dealership and the phone was now cut off, as it was closing time.
I contacted the sales manager via email, to which I got a immediate reply that I could make a complaint in the morning.
I then emailed Fred saying this:
"Still waiting on a confirmation of if the bike is being delivered tomorrow. 5PM was agreed for a call, had to nag someone else for a confirmation of MOT passing then being promised a phone call by 7PM by that person which has not happened.
Seems like shop is shut now so can't get through on the line. All I wanted was confirmation that it's been MOT'd and a time slot for tomorrow. That doesn't take too much time and I find it hard to believe that you would not have any resources or time to be able to send myself a quick email or phone me once for a couple seconds to confirm this all.
Please get back to me in the next hour..... if I don't get a reply in the next hour I'll assume the bike isn't be delivered and I'll ring in the morning to find out why and to also file a complaint about this whole process as its been a complete mess and a complete nightmare from day 1."
I got a immediate reply saying he is in the middle of something and will get back to me ASAP.
I get a phone call at 7:30PM and he immediately goes off at me, speaking to me completely unprofessional and asking me why I kept calling, saying in his 25 years of working there his never had someone call so many time and that I should of explained it was important.
I said to him "The way your speaking to me personally, the way I see it is that I've paid you money, I'm the customer and your the dealer, you shouldn't be treating me like this" and he then got angrier and said "I'm a person, you calling 50 times a day when I'm busy is not acceptable and I heard you want to make a complaint so why did you call so many times today I want you to explain that now"
And I said "Well it was my insurance called me and said that" he cut me off and said "Did I not say to you that it will be delivered tomorrow" and I said "Well you did but you said you would call me at 5:00PM and you didn't"
He went on to say that "If I said it was going to be ready today then it is going to be ready today for delivery tomorrow and to be frank with your complaint your not going to get anywhere, we have transcripts of the email you sent me and phone calls and your wording is aggressive, so I think you should take a deep breath and think about it"
I could explain the whole conversation but its just a repeat of the above, arguing with each other, he then loudly spoke over me and said "Cut it short, do you WANT THE BIKE OR NOT" "YES OR NO" and I said ofcourse I do.
HE then calmed down and said right, so tomorrow I will ring you when the bike has left the dealership in the Van and that is that. I want you to be happy with your purchase and in my opinion I've done everything I could, even above and beyond to make you happy. Take a breath and step back, forget about the complaint and enjoy your bike tomorrow.
When I said OK he said, speak tomorrow, no need to say sorry and slammed the phone down.
Do I have any right to make a complaint...?
My own view is that I did call quite a few times, but in my own opinion when I have unanswered questions, I want them answered, and I said to him that the dealership is so understaffed that if he had more staff he could of told someone else to pass on the message to me rather than make me wait, panic and want to complain...
Thanks... hope that wasn't too unformated..
0
Comments
-
Hi,
I just wanted to know someone else's opinion on this odd situation I have with a recent purchase of a motorcycle from a Honda Dealership.. Its quite a long story, hope I don't bore anyone.. I want to complain but not sure if I have any grounds due to my behaviour or not...
I went to a Honda Dealership two weeks ago and had a look at a used CBR250R. A salesman came up to me immediately and introduced himself(I'll call him Fred .. not real name). His name was Fred and he let me sit on the bike and get a feel for it.
We sat down and had a chat about random things whilst he pulled the bikes information up etc.
After an hour, he had given me a free drink, we had a cigarette outside and generally I was happy. We agreed on a deal, the price of the bike being £1999 and a 2 Year extended Warranty for £264.
He cut the price down to £1930 for the bike and £200 for the 2 year warranty, I was happy and paid a deposit.
This is where things got a bit nasty.
I called 3 days later asking to speak to him, I got told he was busy and to call back in an hour, so I did. This ended up every hour for the next 8 hours.
6:30PM I received a call from Fred, asking if it was me, I said yes and he immediately got a tone in his voice and said "Why did you call so many times, your using all our resources and wasting everyones time? What is the problem" I explained that "Every time I called I was promised a call back from you and if you hadn't called I can call back in an hour." To which he said "Well whoever told you that is wrong, its either that or your lying". After saying that, he immediately changed his tone back to normal and started explaining why he couldn't call back...
We then agreed for myself to come in two days to pay the remaining balance, to which I agreed.
Before I arrived, I had plenty of questions to ask, which I wrote down and sent an email with a list of things for him to answer, I wrote politely and asked him that on the day if he could answer to the best of his ability.
When I arrived, he greeted me in a nice way, spoke to me nice and tried having a joke with me a couple times.
I paid the money and he had said he will call me on Tuesday, Weds or maybe Thursday at the latest.
The answers he gave me were blunt, to the previous questions I'd asked him to answer however I let this slip.
On Tuesday I had a important question, there was a mileage issue with the bike, I didn't know why the bike had only done 50 miles in a year since its last MOT. The bike looks flawless, and the mechanic who checked it and test rode it for me said it was a great bike for the price. But I was a tad worried about the mileage.
Again, I called three times and gave up. Left it until Thursday, two days before agreed delivery date.
He answered immediately and explained that he will ring me tomorrow, he answered the mileage question to which I was happy about.
Friday(Today) morning I called him early again, and got a immediate answer.
He said he will get back to me by 5PM with a time slot for the delivery in the morning(Saturday). I agreed and we went our ways on the phone.
2PM I received a call from my insurance company asking for me to confirm with the dealership if its been MOT'd or not. They were unsure and so was I about the MOTD cut off time but since I had seen how hard it was to get ahold of him I knew that there might be a chance it might not go for MOT today, just had a bad feeling.
I called up at 3PM asking for him, they said he was not available so I asked the person if its possible to find out if the bike has been MOTD or not. She said she will find out and call back. She called back immediately and said that she has notified Fred of my enquiry and he said he will call me within an hour.
4:45PM...no call. I get frustrated and call the dealership asking the person who picked up to not transfer me to Fred and to find out about the MOT. I explained that I don't know how it works, if there is a cut off time for MOT or not. He hung up and called back 5 minutes later to confirm its been MOTD.
7:00PM still no phone call from Fred. I'm starting to think the bike wont be delivered. he still needs to call me to confirm the time which he agreed on doing at 5:00PM which he didn't.
I called the dealership and the phone was now cut off, as it was closing time.
I contacted the sales manager via email, to which I got a immediate reply that I could make a complaint in the morning.
I then emailed Fred saying this:
"Still waiting on a confirmation of if the bike is being delivered tomorrow. 5PM was agreed for a call, had to nag someone else for a confirmation of MOT passing then being promised a phone call by 7PM by that person which has not happened.
Seems like shop is shut now so can't get through on the line. All I wanted was confirmation that it's been MOT'd and a time slot for tomorrow. That doesn't take too much time and I find it hard to believe that you would not have any resources or time to be able to send myself a quick email or phone me once for a couple seconds to confirm this all.
Please get back to me in the next hour..... if I don't get a reply in the next hour I'll assume the bike isn't be delivered and I'll ring in the morning to find out why and to also file a complaint about this whole process as its been a complete mess and a complete nightmare from day 1."
I got a immediate reply saying he is in the middle of something and will get back to me ASAP.
I get a phone call at 7:30PM and he immediately goes off at me, speaking to me completely unprofessional and asking me why I kept calling, saying in his 25 years of working there his never had someone call so many time and that I should of explained it was important.
I said to him "The way your speaking to me personally, the way I see it is that I've paid you money, I'm the customer and your the dealer, you shouldn't be treating me like this" and he then got angrier and said "I'm a person, you calling 50 times a day when I'm busy is not acceptable and I heard you want to make a complaint so why did you call so many times today I want you to explain that now"
And I said "Well it was my insurance called me and said that" he cut me off and said "Did I not say to you that it will be delivered tomorrow" and I said "Well you did but you said you would call me at 5:00PM and you didn't"
He went on to say that "If I said it was going to be ready today then it is going to be ready today for delivery tomorrow and to be frank with your complaint your not going to get anywhere, we have transcripts of the email you sent me and phone calls and your wording is aggressive, so I think you should take a deep breath and think about it"
I could explain the whole conversation but its just a repeat of the above, arguing with each other, he then loudly spoke over me and said "Cut it short, do you WANT THE BIKE OR NOT" "YES OR NO" and I said ofcourse I do.
HE then calmed down and said right, so tomorrow I will ring you when the bike has left the dealership in the Van and that is that. I want you to be happy with your purchase and in my opinion I've done everything I could, even above and beyond to make you happy. Take a breath and step back, forget about the complaint and enjoy your bike tomorrow.
When I said OK he said, speak tomorrow, no need to say sorry and slammed the phone down.
Do I have any right to make a complaint...?
My own view is that I did call quite a few times, but in my own opinion when I have unanswered questions, I want them answered, and I said to him that the dealership is so understaffed that if he had more staff he could of told someone else to pass on the message to me rather than make me wait, panic and want to complain...
Thanks... hope that wasn't too unformated..
A lesson to learn here.
Next time you make a purchase, ask all your questions before parting with your money.0 -
If you're not happy with this salesmans attitude towards you or other aspects of the sale then complain. Its up to the management how they deal with it.0
-
1/10 for trolling, must try harder:)0
-
10 out of 10 for disrespecting fellow posters.Nobbie1967 wrote: »1/10 for trolling, must try harder:)0 -
It's pretty common for car/bike salesmen to change their tune entirely once you've paid up; that's their comission earned.
It's generally best not to pay until all your questions have been answered, and you're ready to drive away. By all means pay a deposit to get it held for you though.
The way you've been treated is pretty awful, so I'd certainly be sending a formal written complaint to the branch manager, though I don't know if he'll be able to do anything at this stage beyond maybe give you a free service.0 -
Apart from the fact that it is common for certain types of motorbikes to do next to no miles I don't see what the OPs issues is.
He appears to be the customer from hell.
IMHO0 -
I dunno, if I was Fred, I'd have asked the customers questions and tried to call him back when I said I would.
Agreed about the 50 miles thing; loads of people own bikes that only come out for a couple of days in the summer.0 -
Takes two to tango.
Op shouldn't have put down a deposit on the bike and started asking questions later - for the salesman that screams "I'm a troublesome customer who is going to pick over every tiny detail and claim you misled me AFTER I paid up". It's no wonder Fred didn't want to call back.
That said, Freds job should have been to keep the customer sweet, reassure the customer that all is fine and explain that sometimes he can't call back straight away as he's helping other customers and it's a busy time etc.
So who's really at fault? the insecure customer (who can then write a story that takes an age to read containing every tiny detail) or the salesman who didn't provide more service than just selling?
We need a referendum to determine who is automatically at fault...0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 348.8K Banking & Borrowing
- 252.3K Reduce Debt & Boost Income
- 452.6K Spending & Discounts
- 241.6K Work, Benefits & Business
- 618.2K Mortgages, Homes & Bills
- 176K Life & Family
- 254.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards