Car insurance and non-fault claim headaches!

Fridge03

Hi all,

• So a bit of a story so I'll try to summarise whilst keeping main points.

• Kuga on 3 year finance from Ford. Finance and V5 in parents name. Car Reg date 30th June 2015.

• Myself as main driver and policy holder.

• Policy through Lloyds (Covea underwriter). GAP not taken as policy has New for Old for vehicles less than 1 year old.

• Drunk driver (who has now been prosecuted) crashed into my parked car, writing it off on 11th June. He was fully insured

• Lloyds collect car, deem it right-off and pass to underwriter to handle. Covea collect car from them and confirm write off.

So here are my concerns/questions that I'm hoping for some advice on.

• Firstly, Covea have offered me a settlement of £1150. Yep for a 1 year old vehicle, with less than 15K on the clock. Surely this must be a mistake yes?

• Covea are also charging me my excess? Surely as I'm not at fault I shouldn't be charged this?

• Only after all this has happened I realised I have made an error, and put on the policy that I am registered keeper on V5 and not my parent. Should I be worried that they now won't pay out. Everything else is 100% correct.

• Lastly, I am due to go to France in 2 weeks. I am driving down. Lloyds (through enterprise) have provided the courtesy car but have said I'll need to pay in the region of £300 to take the car abroad. Should I be expected to pay this? What are my options?

As you can see it's a bit of a cluster****. Due to it not being my fault (I was sat on my couch!) if it all goes tits up and I end up having outstanding finance or having to pay to take the courtesy abroad would I have much chance claiming through small claims court against the idiot who caused all this?

Any help, just even to put my mind at ease would be appreciated.

Thanks all

Quentin

Your excess isn't covered by your insurance policy so they are correct in making you pay it


You claim it back along with any other uninsured losses off the third party insurer


If they won't pay out because of your mistake over not being the RK, then you can still claim directly off the third party


Get evidence that your car's market value is higher than their offer and challenge the offer


If they won't let you take the car abroad unless you pay the £300 then you look to have little choice - if it is considered an uninsured loss then you add it to your excess and claim back off the third party insurer

Fridge03

Quentin wrote: »

Your excess isn't covered by your insurance policy so they are correct in making you pay it


You claim it back along with any other uninsured losses off the third party insurer


If they won't pay out because of your mistake over not being the RK, then you can still claim directly off the third party


Get evidence that your car's market value is higher than their offer and challenge the offer


If they won't let you take the car abroad unless you pay the £300 then you look to have little choice - if it is considered an uninsured loss then you add it to your excess and claim back off the third party insurer

So do I have to contact the other guys insurance to claim back my excess or costs. Won't my insurance company do that for me?

Quentin

You do normally need to claim back your uninsured losses.

If you have any legal cover with your policy then you can use that, otherwise diy by sending a letter with proof of your losses and ask for them to be reimbursed

dacouch

If your Insurer refuse your claim due to the RK and you claim directly from the third party's Insurer for the entire claim, they will pay you the market value of a car the age / condition of your car immedetialy prior to the accident. They will not pay you the brand new price.

Fridge03

As I gave all the details of his insurance to Lloyds, surely they should be doing all this and contacting/claiming through them?

Quentin

They will be ultimately, but only claiming their own outlay.


Your uninsured losses are not your insurer's problem.


Next time you are involved in an incident where liability is clear cut consider claiming directly off the third party insurer to avoid having to pay your excess etc.

maddogb

in your shoes I think I would be spending a little money on seeing a lawyer, seems all wrong you take out cover and then have to lose money and put loads of work in, comprehensive cover? protected no claims? throw it back at Lloyds and tell hem to sort it.

bazzyb

I suspect there may be another key piece of information missing here, and I may be jumping to conclusions... BUT... If the vehicle is on finance (HP/PCP), and the V5C is in your parents' name, then would I be right in thinking that the finance agreement is also in your parents' name rather than yours?

huckster

I think the OP has missed info out to shorten the story or they have misunderstood, but as the car is under finance with Ford in parents name, then they will have advised Insurers of this finance. Also Ford finance should be aware of the situation. Most of the claims settlement will go to Ford and anything left after Ford receive what they are owed, will go the Policyholder. This might be why they have received a settlement amount £1150 for a nearly new Kuga. It is the amount left after paying Ford. That would be my guess.

maddogb

bazzyb wrote: »

I suspect there may be another key piece of information missing here, and I may be jumping to conclusions... BUT... If the vehicle is on finance (HP/PCP), and the V5C is in your parents' name, then would I be right in thinking that the finance agreement is also in your parents' name rather than yours?

not missing at all, it was written in the OP.