Thames Water Opened an Account in my name without my consent ... Can they do this?
in Water bills
6 replies 7.1K views
in Water bills
I've just discovered from a letter from Thames Water sent to an old address (I still have an active redirection on my post) I moved out of in August 2014 (water balance paid and account closed) that they are threatening CCJ if i don't pay an outstanding bill... Following a call with them I find out that they opened the account in Dec 2015 as their investigative team suspected as I was the occupier which I wasn't ....They are now closing it and writing to Equifax. I'm quite upset about it as I never have issues with not paying bills and am quite proud of my credit record... I really would like to understand on what grounds they can do this?
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There are 'no grounds' for that action; presumably it is an error by their investigation team(if indeed such a team was involved!!)
If the matter is not solved to your complete satisfaction, contact the Consumer Council for Water http://www.ccwater.org.uk/
I cannot see your logic here.
If a water company believes a customer owes money and gives the name of that customer to a Debt Collection Agency(DCA) it is easy in most cases to track that customer. In any case that customer will get a black mark on their credit record.
This would have happened to the OP, except they had a mail forwarding service in place nearly two years the left the property.
Had the water company had the OP's new address the problem would have got sorted sooner.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
It is a fairly common tactic for some people to run up bills, pretend to move, and get someone else to say they have moved in and take over the accounts.
The only thing I can think of is that we got married and changed name also on everything round that time.. They weirdly set the account up in my old name well after my name was changed