Can anyone advise re: returning a television bought online?

naedanger

davidjameslevy wrote: »

Faulty aside, am I not entitled to a refund regardless under consumer protection laws?

If the item is not faulty then if " the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price" ... "if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop."

So it depends on how much you have handled the goods.

If the item is faulty then you have more rights as others have said.

unholyangel

Also worth noting they can only make a deduction

1) if your handling goes beyond what was reasonable and
2) that handling diminishes the value and
3) if they complied with the CCRs by providing you with pre-contractual info covering:

(l)where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;

If any 1 of the above 3 are not satisfied then they cannot make a deduction.

davidjameslevy

Well, without even looking at it and suggesting that by plugging it in and turning it on, I reduced the value by 45%...

naedanger

davidjameslevy wrote: »

Well, without even looking at it and suggesting that by plugging it in and turning it on, I reduced the value by 45%...

If all you did was plug it in then you could argue you have not handled the item more than you would have in a shop (where units are normally on display) and that you are therefore entitled to a full refund.

How did you pay? If you paid by credit card you can take any complaint up with the credit card company instead of the retailer. The following article explains the potential advantages of this approach.

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

davidjameslevy

Thanks. I've raised the beginnings of a dispute with my bank Santander - will only go down that route if I absolutely have to as it takes by far the longest.

Al_Ross

You are entitled to a full refund if faulty.You will need to act fast though.They are entitled to arange to have it checked to confirm what you are saying but that is at their cost.

How did you pay,was it by credit card,if you contact your card company most have phone or email contact.Tell them you have just bought the faulty TV and the supplier is refusing to refund you.

Then contact A.O Customers services by email and tell them to collect the faulty TV as you have been in touch with your card company and their are doing a chargeback.
A.O will then quickly arrange things before chargeback even happens.

Al_Ross

Raise the dispute now,it normally takes about a month,but A.O will know they can't win and will want their TV back fast and will refund you quicker.

photome

Is it faulty

does the sound from the tv speakers work?

if they work and the soundbar doesnt then it is unlikelyto be the TV faulty.

I have just bought a new TV with soundbar, it worked intermttently until I did a software upgrade on the Tv and then a hard reboot afterwards, ie turn run the power off and on again not just put the TV in to standyby mode.

also are you using an HDMi cable to connect soundbar to TV, if so, it does need to be a hi speed cable if connected to the ARC socket on the TV and the soundbar

of course if there is no sound form the TV speakers thats a different issue

Keep_pedalling

ringo_24601 wrote: »

Funny, I also really struggled to get optical out working on my TV. I wonder if it's a common thing.

Yes it is a common thing, I have had issues with my Pansonic and had to change the default SPDIF from setting from Auto to PCM, and then it would still not work with the encoding that Netflix and Amazon Prime used, so I ended up using the headphone socket to feed my hi-fi system (why can't we have phono outputs anymore?)

A software update, or change to Amazon's encoding seems to have sorted that, but still no joy with Netflix. I also had issues with the default settings on the HDMI ports, these smart TVs are a long way from simple plug in and watch jobs so unless the OP has actually delved into the set up menu and had a play it is likely that it is a setting issue rather than a fault.

unholyangel

photome wrote: »

Is it faulty

does the sound from the tv speakers work?

if they work and the soundbar doesnt then it is unlikelyto be the TV faulty.

I have just bought a new TV with soundbar, it worked intermttently until I did a software upgrade on the Tv and then a hard reboot afterwards, ie turn run the power off and on again not just put the TV in to standyby mode.

also are you using an HDMi cable to connect soundbar to TV, if so, it does need to be a hi speed cable if connected to the ARC socket on the TV and the soundbar

of course if there is no sound form the TV speakers thats a different issue

In short, it's rubbish - it's slow, it feels and looks cheap, and the optical output doesn't work which is a term which means to me: no sound out of our soundbar.

Some soundbars do offer both connections though - optical & HDMI